Thought I bring this response over from another group. Interesting...
Just disembarked the Millennium in Vancouver. Here is our experience. We were traveling with another couple. We got the bid up to a Royal suite. We had an amazing week, the butler treated us like royalty, the Luminae food and staff were beyond our expectations and the retreat lounge was just the perfect touch.
The staff for retreat in all areas were absolutely amazing! Our friends in the sky suite did not have the same experience, Even though they also loved Luminae and Retreat Lounge their over all experience was not as good. The head butler was only visible on day one and afterwards only as a name. He was never to be seen again. The host delivered one request, she delivered coffee and filled the ice bucket each day. They ask her to bring a blanket to the room, that never happened. Another good example happened this morning. There was no room regular room service. I asked our butler if we could still get coffee and he answered absolutely!! Our friends asked and the host replied “you get it yourself”. Which was her response to all of their request except the ice and coffee. So as for a “retreat team” that’s in name sake only so they can advertise a butler. Makes me sad! We will probably never cruise Celebrity again. The cost for sky suites and above going forward are outrageous and the sky suite does not give you a true retreat experience as advertised. As for us, our week was magical! ❤️ Happy Sailing!