We are another vote for Harv and Marv. Let me tell you why. We were on RCL Radiance two weeks ago. We had originally booked the Whale watching and lighthouse tour with Harv and Marv. I called them first thing the morning of our tour as I wasn't sure where we were supposed to met them as I had emails listing two different locations. The girl that answered the phone was confused too and said she would call me right back. A few minutes later, we received a call from Louis Juergens who is one of the co-owners of Harv and Marvs. He was extremely apologetic as the tour we scheduled had been cancelled due to the pier not being finished and somehow our reservation slipped through the cracks. He worked some magic and got us on a whale watching tour but there was no room on the bus for us to take us to the marina where the boat was. He arranged for a taxi to pick us up and take us directly to the marina. This was amazing as our taxi driver was giving us a tour of Juneau along the way. By the time we got to the marina, Louis had refunded us the difference of price of the two tours and reimbursed us for the cost of the taxi. When we met with Captain Mickey who was doing the whale watching tour, I asked her if we could at least go by a lighthouse along the way. She knew our situation and was more than happy to accommodate this small request. My DH loves lighthouses and was really looking forward to this particular excursion. The small boat and the knowledge and Captain Mickey and the Naturalist Annie was truly amazing. After the tour, we ran into Louis at the marina and again he was apologetic and thanked us for being flexible. In this day and age, when no one seems to care about customer service any longer, we feel that Harv and Marv's went beyond the call of duty and made a disappointment into an unforgettable day in Juneau!!!