wesport

18 hours ago, zelker said:

  

We have Chase Preferred and they told me it wasn't an option to have a direct deposit so requested a check.  Wonder if it's because you have the Reserve card?  In any case, yes, another 7-10 business days to finally have the money in hand won't kill us.  

Day four with Chase. Still haven't cut the check. Will call again today. Once they cut the check , it will be another 7 to 10 days. Depending on the post office. 

Now this with Chase.

I was thrilled to get my refund from Seabourn on my Chase Sapphire Reserve card.

I called on Monday to get a check from the current credit balance. The rep said to watch the email for a link to get a direct deposit to my checking. Today after two days with no credit on my online account,  I called, and they said it will probably process tonight, (many refunds and they are behind)and I would get no email for the direct deposit. Of coarse, each day the amount changes due to daily charges by myself and my partner. I now have to wait 7 to 10 days for the check.  I guess I waited this long. 

Wondering if JPH814's email to Chris Austin may have done some good. 

Good news! Received my refund of 13K this am from Seabourn. Included air with flight ease. 

7/18/20 cruise.

I cancelled 4/3/20. Before they did on May 6.

Incurred 15% penalty of $1900. Will be a FCC. No communication on that yet.

Transaction date of 6/4/20.  Posted 6/8/20.  

2 emails to TA.

2 emails to Seabourn.

1 email to TA company owner. 

All email responses were cordial and said to just wait. 

66 days to post. 62 days to when Seabourn processed it. 

Credit card is Chase Sapphire Reserve.

Hated losing all those points, but feel OK with the process and will book a future Seabourn cruise. 

I have come to the conclusion it’s based on a set amount each week. Let’s say 100,000 total. They pick and choose by amount total not by the date cancelled. So maybe two full refund and 4 deposits. Just guessing. Hope we hear from someone from Seabourn about the spreadsheet.

I have to laugh when they say if you don't want the FCC you can get a refund of monies paid. Good Luck with that. 

Also might forward to skruse@hollandamerica.com

13 hours ago, JPH814 said:

OK folks.  I took a shot and sent the following email to Seabourn today, with the latest table attached.  I think it is self explanatory.  

 

Dear Seabourn.

 

I am a very loyal Seabourn customer and – like may others – were greatly disappointed when my May cruise was cancelled.  I clearly understand the unprecedented nature of this situation and the difficulty it puts on Seabourn and others in the cruise industry. Clearly this was a sad development for all concerned – the passengers and all those employees of Seabourn both on land and on board. 

 

I am also a rather active poster on the website  Cruise Critic.  I created a post which has received a lot of involvement from other Seabourn customers. To date there has been over 14,000 views of the thread,   I asked people to report three things: The date of their cancelled cruise; the date they requested a refund and the date they received a refund. (People would return to he thread to update when they received their refund.)  I then started, and continue to update, a table with the data and post the updated table periodically .

 

I recognized that this is anecdotal data.  It is self reported and can contain errors or exaggerations.  It also is a relatively small sample compared to the universe of transactions that Seabourn processes every day. I also recognize that there are a myriad of factors that can influence the timing of refunds, many more than I can possibly imagine.  

 

As you can imagine, the comments range from support and patience to disappointment and anger.  Much of the discussion is reasonable, some not so much. If there is one overwhelming question it is this:  why is there such disparity in the length of time it takes to receive refunds? Perhaps you might want to respond – either through me or through a direct comment on the Cruise Critic thread: 

 

 “https://boards.cruisecritic.com/topic/2748503-refund-roll-call/

 

 

Thank you for your consideration.  Please stay well

 

 

 

Just a thought. Since Chris Austin is still vp of marketing, might we consider sending this also to him. 

We could try   caustin@seabourn.com   or caustin@hollandamerica.com

Just a thought

10 minutes ago, JPH814 said:

OK folks.  I took a shot and sent the following email to Seabourn today, with the latest table attached.  I think it is self explanatory.  

 

Dear Seabourn.

 

I am a very loyal Seabourn customer and – like may others – were greatly disappointed when my May cruise was cancelled.  I clearly understand the unprecedented nature of this situation and the difficulty it puts on Seabourn and others in the cruise industry. Clearly this was a sad development for all concerned – the passengers and all those employees of Seabourn both on land and on board. 

 

I am also a rather active poster on the website  Cruise Critic.  I created a post which has received a lot of involvement from other Seabourn customers. To date there has been over 14,000 views of the thread,   I asked people to report three things: The date of their cancelled cruise; the date they requested a refund and the date they received a refund. (People would return to he thread to update when they received their refund.)  I then started, and continue to update, a table with the data and post the updated table periodically .

 

I recognized that this is anecdotal data.  It is self reported and can contain errors or exaggerations.  It also is a relatively small sample compared to the universe of transactions that Seabourn processes every day. I also recognize that there are a myriad of factors that can influence the timing of refunds, many more than I can possibly imagine.  

 

As you can imagine, the comments range from support and patience to disappointment and anger.  Much of the discussion is reasonable, some not so much. If there is one overwhelming question it is this:  why is there such disparity in the length of time it takes to receive refunds? Perhaps you might want to respond – either through me or through a direct comment on the Cruise Critic thread: 

 

 “https://boards.cruisecritic.com/topic/2748503-refund-roll-call/

 

 

Thank you for your consideration.  Please stay well

 

 

 

Thank you!! It will be interesting to see if they respond. Its discouraging to see people that cancelled after when I did, and got their refund while I wait.  Don't get me wrong, I am thrilled they received their monies, but what order are they doing the process in.  I am sure we will all get through this. 

1 minute ago, JodiandFrank said:

We cancelled our 7/18 cruise on 3/17 and nothing!  Now in our 12th week of waiting.

Westport - was yours on the Ovation?

It was the 14 day on the Encore

I think they throw the reservations up in the air and the one they catch is the refund for the day

53 minutes ago, barcrab said:

October 10 date of cruise. Cancelled cruise April 9 and received credit May 30.

Congrats! We cancelled our 7/18 cruise on April 3, and nothing yet. 

I normally check the Seabourn website daily.  Last night the following was added I believe. Actual offerings may very from what is displayed or described. I am assuming port changes? Wonder if there are more cancellations coming?  Any thoughts. 

After my TA called Seabourn yesterday to confirm the refund status, I decided to also email Seabourn. They told her I would see in within two weeks. I emailed this am, and they thanked me for my patience and told me I am in the queue. Also that refunds were being issued by sailing date not by the date that you personally cancelled. Not quite sure they know what they are doing. We shall see. 

I am at 60 days today. I emailed my TA yesterday, and she said Seabourn said I should have it within the next two weeks. That's after I have an email from her and Seabourn that it would take up to 60 days. Now it has changed to 60 business days. Seems there is no rhyme or reason to the order. 

Disappointing week for refunds. Hopefully this week will be better. 

12 hours ago, cruiseej said:

I've been following this thread and would note that the increasing number of people who have filed disputes with credit card companies have likely contributed to refunds for others being further delayed. That's not a criticism of anyone, just an observation. When a credit card dispute is filed, the company gets notified and has a limited amount of time to respond. So the people dealing with refunds get increasingly diverted to handling the credit card disputes -- either approving them and clearing them off their books, or disputing them if the amounts differ, but lots of paperwork and documentation in any case. The effect is that the people who dispute via credit card are jumped to the head of the line, and everyone else experiences longer delays. People on the thread have criticized "lies" from the cruise line, but the longer-than-promised times are likely because the circumstances keep changing. Now that some refunds have been coming through, hopefully they have now hit their stride with a processing system and the delays won't stretch out even longer. 

You are correct. I was a manager in retail for 36 years, and when we got a dispute, we dropped everything to respond to the dispute.  With that being said, I understand the reasoning behind why people did this. I sent an email to the owner of the TA I use, and his generic response was that Seabourn is not acting like a luxury cruise line and asked for my patience. 

I would do a Caribbean cruise. We wouldn't get off the ship. Live on the balcony, do room service, dine at the Pinnacle every night. A seven day getaway sounds good to me.

It was released from Chris Austin VP of Sales and Marketing, so I guess there is someone at the helm.

Just read a press release from Seabourn. Seems that if you book a cruise by 7/31/20 for any sailing through 12/31/2021, you can cancel up to 30 days before embarkation and get an FCC. Also, they have a best price guarantee.  In the past, I have found Seabourn to be very flexible when your category of suite price is lowered. I think if they sped up their refunds from this year, a majority of us would book another cruise next year. Had to get that in. 

20 minutes ago, MHF said:

I saw my refund on the online credit card statement today; it was dated May 21.  Included cruise and air.  I"m in the USA. 

 

Hope others see credits soon,

MHF

Congrats!  Good to see some come through for us in the US.  seems like 60 days is the time frame. 

So it looks like no one got anything this week. Disappointing to say the least. Would be nice if a few at the very beginning got their refund. 

Someone at Princess is listening. They still have a president.

Princess seams to be 👂listening

I have two emails confirming my refund will take up to 60 days.  One from my TA and one directly from Seabourn.  My 60 days is up 6/2, so I will wait until then. I will then reach out to my TA who will call Seabourn. Will make my decision as to whether to dispute at that point. I know its always best to reach out to the merchant to make it right, but we shall see.