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canadarocks

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Posts posted by canadarocks

  1. Nancy, of course. Full disclosure. The fare I ending up booking (to get the CAN $500 saving) was a non-refundable deposit. Normally my TA never even considers those and didn’t realize that’s what I was seeing. She knows me well and knows I don’t book those fares. And normally I don’t. But we had FCDs and final payment is very soon. The “glitch” was on my end. 😁

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  2. @dockman There was no HA “agent” doing any work at all in this case. All me. Everyone I dealt with at HA was extremely nice, but also extremely clueless. My TA and I have now figured out where the glitch was in her getting me the discount.
     

    Your stance might be valid in some situations, but not at all here. 

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  3. Just venting folks... but after spending 6+ hours getting a great Black Friday deal that my TA could not get, I attempted to get the booking switched over to her. As final payment is due soon, we both knew time was of the essence. HA can take forever to transfer bookings (1st hand experience here), so she transferred me the necessary form and instructions and I filled it out and sent it to HA immediately. We have done this before. This was a few days ago.

     

    Last night at 9:56pm I received an email from HA stating that they could not transfer the booking. Initial Panic.. but knowing that Final Payment was soon, I was upset, but prepared for the worst news in that there probably wasn't enough time to do the transfer.

     

    Then the next lines of the email, too convoluted and confusing to share here..... said that my Travel Agent should contact them orally to allow the switch. Because they really don't want me to miss out on using my TA. 

     

    Forwarded the email to her.... utter confusion on her end as the transfer form has always been "the way things are done with HA". But she called and now all is right with the world. The point of this post? If all she needed to do was call..... why on earth put us both through the hassle of the transfer form?

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  4. Ok ..... an update from someone who has "lived" this Black Friday....😅

     

    Long story longer (as my children would say).... my GOD !!

    Holland America has the nicest people working for the worst website I have ever seen.

     

    That pretty much sums it up. And I am a somewhat long time Holland America cruiser and a relatively long time Cruise Critic member. I'll post more later, but seriously HA..... do better!!! 

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