Riocca

Just to make you jealous this is the speed onboard Onward in Gibraltar 😁

I’m seeing the same including the booking we made onboard a couple of days ago, we were told when we made the booking that the onboard credit area wasn’t working at the moment so she had to manually write it on the invoice. Looking at the invoice data they have added insurance at considerable cost to all our bookings except the one we’ve just made, so it’s moving in the right direction but glad I’ve kept information on all my bookings.

Yes, don’t worry having boarded Onward last Saturday all the check in details will be on the new system and the boarding pass does nothing but help them locate you in the system by name and stateroom number which won’t take long to ask you. At check in in Gran Canaria they allocated a boarding group number as you arrived based on stateroom category and loyalty level, we had already chosen a boarding time but I think there’s a previous post in this thread showing the boarding times for cruises during the time that the system is down. Our boarding was very quick only had to wait for a bit because the taxi transfer from hotel to port was quicker than expected.

Location and speed test onboard Onward today.

Currently onboard Onward made a new booking for 2025 without a problem, we were told that there are errors in the system but it’s improving every day and hopefully by the 1st April it will be fully functional.

We boarded Onward last Saturday and although we had bag tags from the old system on our cases new Azamara tags were put on the bags at the drop off anyway.

On the upside we are currently onboard Onward no problem with check in, OBC added to account normally nothing to indicate any problems with the back office systems.

Azamara’s system is provided by Versonix Seaware who run systems for a number of different cruise lines including MSC & NCL so are very experienced in this type of system. As said elsewhere the old system is still live and running RC & Celebrity, I doubt very much that Versonix have access to RC’s system and are relying on data transfer. Those of us who experienced the old system will be unsurprised that the data transferred is far from complete or clean.

Under normal circumstances you could run parallel systems however on this occasion you have to remember the old system is still very much live and running Royal Caribbean & Celebrity’s account and booking system. Azamara have just received a data package which obviously has some serious issues.

Currently onboard Onward.

I think it’s worth saying that the old Royal Caribbean system has always had a problem maintaining email addresses and contacts. Just remember the amount of threads there have been over people falling off the mailing lists, this is the data base being transferred to the new system so problems are to be expected. Also if you have a booking via a travel agent all communication will be sent to them, as certainly with a UK booking it’s only their email address on the booking, if a travel agent has a problem they should contact their Business Development Manager. We are boarding Onward tomorrow and did check in on the old system but don’t know if that information has been carried over to the new system. However if not it’s no big problem as the information can always be added dockside, we did receive the usual email regarding the balance of OBC being converted from £ to $ which is a good sign. When Crystal transferred to their new system, also Versonix Seaware, in 2017 the website was down for almost 6 weeks so Azamara aren’t doing that bad.

Couldn’t say but during the changeover period I’m not sure how much I would trust the website information.

If you look at the Versonix Seaware website that’s one of the features of their booking engine that they push as a positive feature. Even though we now prefer to book direct I wouldn’t do it on the website, in my view a cruise is too complicated a thing to do that way and would rather speak to someone who is able to sort out the finer details.

Ofcom says 03 numbers are no different to 01 & 02 numbers and should be included in your plan. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/what-are-03-numbers

I would query this with Vodafone, all 03 numbers should be within your included minutes. I’ve never been charged by Vodafone for phoning Azamara on their 03 number.

Just used forgotten password link, code received instantly then reset password had no trouble at all.

Just saw a post on Facebook that the Travel Agent portal is now live so hopefully it’s close for us as well.

American company you have to think Miami time, hopefully this afternoon. Although we’re currently in Gran Canaria ready to board Onward on Saturday so the website thinks we’re Spanish.

Have to admit haven’t read one of those flyers for a while but seemed to remember originally when they started the discount it started at 4%.

It is mentioned in the details of each loyalty level:

The Loyalty club link on the new website seems to be working and there are a few subtle changes one being to the onboard booking discount, unless I’d missed something recently. New wording is as follows: The “Onboard Booking Offer” (OBO) offers a 5% savings to all guests onboard. As part of the Azamara Circle membership, Discoverer members will receive an additional 1%, Discoverer Plus 2%, and Discoverer Platinum 5% for each qualifying booking made onboard Azamara while offer is available. Under the Confirmed Booking offer, guests will receive a US$200 onboard credit (OBC) per stateroom, which will be applied to the future cruise.

Running fine, at the moment, on iOS 16 but it’s an interesting point as to how far back the web developers will go with operating system compatibility.

As that was a Royal Caribbean link my guess is that it’s not.

While work on the website I’m not sure I would trust the accuracy of the pop up pages they look like they have been copied from the old website. I noticed that the word “Club” has been removed from the suites description on the main page however not on the pop-up.

It’s just being nosy and seeing how it feels, not too worried about what’s actually on there.