Riocca

Certainly is phoned this morning and other than the now briefer recorded messages the phone was answered instantly. I spoke to Lily who took ownership of the issue, I received an update from Wichita within 2 hours and also received an email from Lily this afternoon confirming what was happening with the issue. Hopefully this call centre is permanent although once the transition issues are a distant memory 🤞 not sure there’s enough work from the U.K. market for 20 people.

There’s 1 in the U.K. that I’ve found shows availability, unfortunately I can’t name them.

I think it’s a feature of the Versonix Seaware system which offers best in category as other cruise lines using it seem to be the same, however the same system used onboard has the ability to show available cabins so we can only hope that it is an option that could be implemented for the general website. You can get to available cabins but it’s a real pain, you need to go through the booking process until you see the allocated cabin then there’s a pencil and pad icon if you press on that a list of cabins in that category becomes available. However it’s important not to save the details if you’re signed in as it will save it to your account and I can’t see a way of removing it.

Not sure, we’re staying in Mestre the night before and have a car booked from there to Port Marittima through the hotel at a cost of €45 it’s the easiest way. If you’re staying in Venice it’s easier to just get to Porto Marittima rather than going back to the airport, we find that the hotels are very helpful in advising on transportation. As it says the Azamara airport transfer is to Porto Marittima not Fusina, all passengers will be transferred from Marittima to Fusina by port transport.

There’s no direct access to Fusina, this is the information Azamara sent out in May regarding checking in for cruises departing Fusina this year: Guests arriving at the Venice airport and booked on an Azamara transfer: Guests will be transported to Porto Marittima (not Fusina), which takes approximately 20-30 minutes. Upon reaching Porto Marittima, guests will then be transferred by port authorities to Fusina, which takes approximately 20-30 minutes. It's important to note that direct access to the ship is not allowed. Check-in procedures will be conducted at either terminal 117 or 107 at Porto Marittima. To view the map, please click here. The terminal will end check-in procedures at 4:30 PM. Please Note: Tronchetto transfers are not available, as the terminal is situated 600 meters away from the Marittima People Mover Station. However, both the Marittima People Mover Station and the Water Taxi Station will provide shuttles to terminal 117. For guests who have organized their own separate transfers or intend to take a taxi, rest assured that taxis will be conveniently accessible at the airport. Simply head straight to Porto Marittima from the airport.

They’re not really out of step with other small cruise lines, and we do have to remember that’s what Azamara is now. Had a quick look around and it looks pretty mixed with mainly the largest operators having a Sunday phone service. Those that do include Royal Caribbean/Celebrity, MSC, Princess & Viking. While Oceania, Explora, Saga & P&O (U.K.)/ Cunard don’t. This only reflects the U.K. market it might be different in other markets.

My personal feelings are that debugging the website has had to take a back seat to sorting out the data transfer issues. Looking at what has happened with our accounts and how things have progressed I’ve a fair idea where the issues lie with that and I don’t believe that Azamara have been treated fairly by their former owners.

Correct the Versonix Seaware website a customisable off the shelf system used by a number of cruise lines including Virgin and Explora. The Explora website is very similar to Azamara’s but I find it more frustrating as I still get problems with Safari that Azamara seems to have conquered and I have to go through country selection every time while Azamara’s site remembers. Funny thing is the Explora aren’t being flamed for the functionality of the website, and I’m not referring to the account situation which I believe has a different reason. It’s a different website that we need to learn to use, there are things that can and should be improved, like cabin availability, but it’s no worse than most other cruise line websites. Again I’m only referring to website functionality not the linked account or booking system.

Sounds like we dodged the bullet then, on a positive note we did get refunded within 7 days.

Hopefully not giving you incorrect information but as I understand it during the migration information was lost or never sent from the RC system, we had an incorrect confirmation invoice sent but it looks like your account was unfortunately missing. Our accounts were ok so not speaking from experience but from information I’ve seen from others this is the way to do it. First create a new account using the same email address as your previous Azamara account but with a new password, the system will generate a new account number at entry level and zero points. Once you have an account using the online form you can raise a request to update the account to your previous loyalty number. Good luck 🤞

Might not be relevant but we booked our own flights from the U.K. to Fort Lauderdale with Air Canada, by pure chance I found out that AC had cancelled one of our outbound flights and rescheduled it with a totally unsuitable flight and down graded us with no refund. Fortunately I was able to cancel and replace with Virgin Atlantic/Delta flights but it was considerably more expensive. So in our experience AC has history in making changes and not notifying passengers.

A couple of weeks ago mine was the same, it had been working with errors then I was unable to log in and everything disappeared. When it came back nearly everything was fixed points correct, but at the pre migration level, all cruises were accessible and correct except for one that still needs the balance corrected but that’s acknowledged and in the system to be done. I can see the correct number of OBC’s but without a value, all shore excursions booked are showing with zero value. This is all being done in Safari on an iPad which didn’t function well previously. This has been stable for the past two weeks and I’ve been able to explore some of the features of the new website, for instance you are able to see the points due from future cruises. In add-ons it’s showing all the available packages including an option and price to upgrade from the included basic package to the indulgence package.

We were on one of the ships the cruise before one of the lifestyle charters and asked this question, if any of the crew are uncomfortable about working front of house duties during the cruise they will be given duties behind the scenes. On the other hand some thought the crew thought the cruises were good fun.

In Safari you can use the download link to save the information for each sailing to files or Books as well as print.

Usually Azamara docks very close to the cathedral and Museum.

Not sure what happened with the email information that came from RC, couple of years ago when it seemed impossible to get emails I signed up with a spare email address to get information. Once the email problem was addressed by the Loyalty Manager and we were getting emails to our proper addresses I unsubscribed the spare address. All was well up to the changeover now I’m receiving marketing emails to that spare address but not to our correct email addresses even though I’ve signed up on the new system for marketing emails. In fairness that old spare address should never have been migrated to Azamara in the changeover as it had been unsubscribed years ago. Fortunately important email like the updates are being sent to the email addresses that are listed on our accounts.

Working fine on Safari for me seeing trips that are not listed on my booking. Pricing is in US$ which is fine given my OBC is in US$, really don’t understand the need to convert everything to local currency on the account. If we purchase trips by credit card online then surely it’s just a matter of paying in US$ or Azamara offering a conversation rate, that used to be the offer with onboard accounts.

This is from the new website: Thankfully in the U.K. it remains at £250 pp although we do lose the entire deposit if we cancel before final payment at 90 days.

Now this may have no relevance at all but I’ve always had Azamara saved as a favourite on Safari on my iPad. Earlier this week when the site was down I noticed that it was saved as Azamara.co.uk so I deleted that link and saved the new site Azamara.com. Once the site was back up I’ve seen a big improvement, just looked at the site on my phone and couldn’t access bookings again it was saved as Azamara.co.uk deleting and saving as Azamara.com cured the issue.

Don’t know what browser you’re using but until earlier this week I used to get this in Safari unless I cleared the cookies every time I wanted to view a booking. Using Chrome or Firefox it was normally ok but occasionally this happened as well, just got used to constantly clearing cookies. At the moment the whole site seems more stable I’ve been working with it for a couple of hours this morning and not encountered a problem.

I’m using an iPad Air using latest iOS and can scroll through all the available excursions, I can also see them if I click on the length of cruise link. This link also shows a detailed itinerary, description of voyage, cabin categories as well as excursions. As OBC is now split between general and shore excursions will they now be able to police that shore excursion OBC is only spent on shore excursions?

Now our account is correct on the website I thought I would give it a bit of a workout and look at functionality and to be honest I was reasonably impressed. There’s a lot of information that can be accessed in the booking by pressing on links and although I noticed a couple of minor errors they were nothing more than I’ve experienced with other cruise lines. More good news previously we had OBC coupons missing from a couple of cruises these have now appeared, no value to the coupons as yet but possibly because of their need to covert US$ to U.K.£. I also looked at the booking system which looked quite stable and other than the lack of seeing cabin availability and some questionable grammar was functional on the cruises I was looking at. Hopefully others are seeing the same improvements and we are probably where we should have been a few months ago but there’s light at the end of the tunnel. I also chased up customer service yesterday about an incorrect balance for which I supplied a copy confirmation, I received a personal reply to my email within 2 hours.

Ours was corrected earlier this week and we’re Discoverer Plus as well I’m sure they are working through it as fast as possible. Reports from those onboard is that if your cruise card is showing the wrong loyalty level it’s quickly corrected at Guest Relations.

It may vary when using different devices we are using Safari on iPads and are getting the following line on Seaware. Using the down arrow on the right it opens the box to reveal the loyalty level, can’t show the full screen as there’s too much personal information on view. Hope this helps.

Yes that’s correct, have you tried the forgotten password link? If your email is recognised Azamara send a code to reset your password, important thing is not to use the same password you used on the old Azamara site.