LMHSRN

Still no resolution to my delima

I hope so. Seems like someone needs some true customer service. Good Luck!

Have requested that each and every time to no avail. They just keep assuring me there is a zero balance but until I see it, again I might add, I won't believe them. I have a total of 11 "FINAL" invoices varing from zero balance to the current $471.92. Only hope i am clinging to is that we are a month past final payment date and they have not cancelled the cruise on me. Just excursions and screwing around with OBC's.

I can't tell you how many hours I have spent on this issue only for it to get worse daily. I now show a balance due of $471.92 Three weeks ago it was $3739.5 then it was $181.92. This is making me crazy. They are working on this and assure me I am paid in full yet every statement they send me shows a balance due.....

On the ships where it is available, it is listed in the "Onboard Activities" section on the web site

And do you know why? Since you brought it up.

Just did glass blowing on August cruise on EQ. Price for the piece is included in cost up to the cost of the show. i.e. If you paid $125.00 you can choose a piece up to $125.00. Otherwise, you just pay the difference.

Yep once again the rumor mill starts.......

Not unless they book a suite???

I feel and share your pain. Good luck. It has now been 6 weeks for my mess.

I attempted to pay also and was told I cant pay something I didn't owe. Can you believe that. They even acknowledge that I don't owe it yet keep cancelling stuff.

It is frustrating. Seems that invoice changes daily. They don't seem to understand PAID IN FULL. And as far as cancelling my excursions, I just am beside myself in trying to have this resolved as now some of what they cancelled are now not available.

Well, I beg to differ. Zenith paid for their perks (# of cruises) just like we paid for our perks. One is restores and one is removed. apples and apples. A perk is a perk and they are all paid for one way or another.

OMG. You want top three tiers to have own lounge and let suite have theirs. Guess what, they already do. You are wanting them to share with you or maybe you want to one-up them. The discussion I was relating to was that someone said Zeniths lost a perk (The Retreat Lounge). My comment was well, so did SS Suites (The Butler etc.) so why should you (collectively) get the Retreat restored and SS not get the Butler restored? That was the question. They both lost a perk but Zenith is getting theirs back.

You mean like MAYBE restoring the Butlers to SS suites? That was a big take-away that passengers actually paid for - not earned like Zenith and we still lost it.

Read your contract. Some of the current contracts still stat 2- bottles of wine per drinking age passenger.

Has anyone else had any difficulties with their invoice and pricing changing after final payment? Paid in full, had substantial amount of OBC and once final payment made, all holy H..l broke out. First I kept getting notices that I owed a balance. I actually had overpaid and was due a refund. Never happened. Then some excursions were cancelled stating "due to changes in your reservations, some items purchased have not not been paid for" No changes to reservation made. Got that fixed but still shows a balance due on final payment (not). Then a change in balance due for final payment and the same day OBC disappeared and excursions cancelled again. I am beside myself and have run out of ideas on how to fix this. I have made almost daily calls/checks to Celebrity and this is still going on. Anyone else having any issues like these?

Does this mean they will also have access to the beverages and snacks that current Suite guests must now serve themselves? We already anticipate coolers in lounge to be empty most of the time as SS suites no longer have Butlers to keep frigs stocked and we must tote our bags and fill them up in order to have beverages in our suites. Just another turn of events....Guess we will see how this plays out.

That was informative

CARNIVAL?

That looks about right!

It is on deck 3 on most ships.

Jeylayne, again is his first hand knowledge or are you speculating?

Where did you find a tray. They did away with trays years ago.

"Will be giving X one, & only one, more chance following the school dinner menus suffered in MDR on our recent cruise." You mean stop this sort of comment so as not to arouse others. REALLY!