I made a big mistake on my next cruise...... I booked it online. Originally I called my PCC to book it but it seems he was out on vacation. Since the online cost looked tempting, I called his number again and got through to another PCC. Unfortunately, I had a hard time understanding this agent and misunderstood what she said. Ergo, I decided to book it myself online. Shortly after he got back from vacation he did get back to me but said I would have to work with the online system for any assistance. Usually he will guarantee me a cabin but now I have to wait until the system generates a cabin. I will always use a PCC in the future.