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Mark_T

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  1. It would also be good to confirm that the version of the Terms sent at the time the cruise was booked also contain these covid clauses...
  2. With respect you are reading that as 'five days prior to the day of embarkation..' but that is not what it says. 'Within 5 days prior to embarkation' is 5 days before the act of embarkation, not before the embarkation day, so I can't see how that can be a clear statement that the day of embarkation doesn't count...
  3. The booking confirmation email comes with a copy of the terms, so that should be all you need. Similarly if the terms that KimPossible1 received with the booking confirmation for this cruise include the Covid clauses then she should be clear for any further action she decides to take.
  4. If you check the version you would have received when you made the original booking, is the same language in there as well? Curious, as there is nothing similar in the UK terms so wondering if this is a website issue as this sort of language disappeared from most cruise lines some time ago…
  5. Personally I'd start with the credit card route, if that hasn't already hit the time-limit for a claim, as it is likely to be the quickest and easiest path to a refund....
  6. This sort of thing is why I asked, but I agree, I can't see any reason why this claim should not succeed. It almost feels like the agent on the phone only understood the 'denied boarding' route and not the alternative 'cancellation' route which the OP used.
  7. Hopefully not an issue, but did the doctor administer their own test before issuing the letter, or was it issued on the basis of the 'home test'?
  8. The only thing that can sometimes cause a delay is if there is a more detailed clearance process for the ship itself, due to the previous cruise visiting ports like Colombia, but if it is just one of the shorter Caribbean island cruises then you should be fine.
  9. Ignore the time you are given, just turn up around 10:30 or so and you'll go straight onboard. Last month, we left our hotel in the Brickell area around 10:25 from memory and we were onboard and in the YC lounge about 30 mins later ... The magnificent 'Pepe' met us right after security and had us onboard in record time, I'd hope your experience would be similar.
  10. Yes, that is exactly how it works. Typically just two or at most three languages though in my experience, and it wasn't really a problem.
  11. As the OP is from Denmark, probably better to use the Danish link above rather than a USA link...
  12. You should find everything you need here: https://www.msccruises.dk/manage-booking/special-needs
  13. Mark_T

    barbados

    Probably best as ask about your specific concerns as the general answer is the same as any other departure point, you need to meet the requirements to enter the country and re-enter if it is a round trip cruise and you need to get to the port one way or another...
  14. The aim is to make it easier for your servers to know what the status of each table is as it can affect water as well as other soft/alcoholic drinks service. As Jamie mentioned a few posts up, once onboard you are unlikely to have an issue getting people assigned to the same table.
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