Same here -- when we sailed Silhouette, last month. Supposedly, there was a 'head butler' onboard (Lloyd?) but we never saw him. Instead, our Sky Suite had a 'retreat host' -- who just turned out to be one very overworked cabin steward, covering a bunch of Sky Suites, solo! Fortunately, DH and I are pretty self-sufficient travelers, and we've never fully utilized the butler services anyway. I just see it as another step-down in quality of service -- accompanied by a step-up in prices! 😕