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About Gilly

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    Cool Cruiser

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  • Location
    Gloucestershire UK
  • Favorite Cruise Line(s)
    Regent Seven Seas
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  1. Indeed, which makes me even more inclined to simply accept what has been added and not give it any more thought!
  2. That was my initial guess, @Pcardad but the extra nights added to our account seem to tally more closely with the 34 night WC segment than with the 19 night North Atlantic cruise that was cancelled in July. I hadn't made a note of the exact number of nights we had before we noticed that the extras had been added, which only adds to the confusion, though as we moved into the next tier during our last cruise, I have a pretty good idea. I was under the impression that we were more likely to be rewarded with extra nights for the July cruise than for the January one too. Why does something that seems so clear and straightforward turn out to be so vague and confusing!? (no answer expected!) I also understood that our accounts were not credited until the dates we would have sailed - ie. the WC cruise segment wouldn't appear until the date when we disembarked. Maybe the answer is to simply say "thank you" for the generous addition to our SSS account and not to think too much about it.
  3. It would be remarkably helpful if there was some kind of statement issued along with the credit, to clarify their calculations. Our SSS credits have increased in the last week, but it's unclear which cancelled cruise the credit refers to. At this point, I believe it's for Lima-Auckland 2021, a leg of the WC, which was cancelled recently. However, we also had a cruise cancelled in July 2020 for which we accepted FCC and those nights don't seem to have been added - yet? A bit like calculating a cruise fare, there seems to be some smoke and mirrors involved in the process.
  4. We book direct with Regent and facing a similar situation recently, we spoke to the UK office in Southampton who were most helpful and advised that, at that time Regent were not chasing payments and that we should hold off making that final payment until they got back to us, which they did, some 48 hours later. Sadly, that was with news of the cancellation, but the impression we had was one of flexibility and of understanding our situation. II see no reason whatsoever to work through a third party - the more so having read your story @swansong. I hope you are able to resolve your situation sooner rather than later.
  5. Or in the New Forest, Hampshire, where there are a couple of lovely country hotels from where you could easily explore a charming and rather historic part of the country. Just a thought... 😉
  6. We've chosen and booked excursions on three cancelled cruises now with another "in the balance". It's a flight of fancy but there is a grain of fun to be had imagining what we *might* do, given the chance! The first cancellation had been booked for a l-o-n-g time and we'd put a great deal of thought and effort into researching our choices. So much so that, I forget that we didn't actually go to those places 😉 We can all dream. 😎
  7. It was experiences such as these which prompted us to add St Petersburg to our list of places to return - admittedly rather easier for those of us who live in Europe, of course. Having plenty of time in the Hermitage (just one example) makes all the difference, as does visiting out of cruise-ship season. We also enjoyed the Faberge museum, though only visited on one occasion, as part of a Regent tour. That experience revealed the effect of a three-day, full-on excursion itinerary on both ourselves and our fellow shipmates. As the late afternoon tour of the third day, it was the one which proved to be the test of patience and good humour for many - stamina was at a low ebb and a sub-optimal guide was the final straw for some. My reason for noting that observation is that it's easy to cram in as many tours and sightseeing opportunities as possible - why not?! Very understandable, because after all, we might not pass this way again. But it comes at a cost - early starts and late returns, port-intensive schedules (those Baltic cruises pack in so much with very few sea days to recover) took their toll on everyone, ourselves included (and we're a good deal younger than many). Perhaps a side-benefit of private tour with a guide is the ability to pace things at a comfortable level, to avoid the need to "keep up at the back" and to be able to say "enough" when the time is right? We love our Regent cruises, we take as many Regent tours as we can to make the most of the time in the ports we've looked forward to visiting. Best of all, we promise ourselves to return to our favourites - like St Petersburg - sometime. Covid permitting!! 🤞
  8. We spent five days in St Petersburg during April 2016, travelling independently with our son and his fiance. It was our fourth visit and we were ready to go it alone, which we did. We had an incredible stay at the Four Seasons Lion Palace, right by St Isaacs, had the Hermitage almost to ourselves by choosing the time of our visit and enjoyed every moment of the trip. We walked our feet off exploring the city and never once felt threatened or watched - which is the reason for my post. No-one bothered us at all and though we took the same, sensible precautions we would adopt in any large city, we relaxed and simply loved just "being there". Probably the biggest adventure was getting our visas...but that's another story 😉
  9. Hi Crissie (and Jim and Cathy of course) we wish we were there too, but will be sailing along with you in spirit. Have a great cruise!
  10. In the thread about "what first time Regent people need to know" (or whatever it's called) my contribution was based on my own experience with Regent and most particularly on the cruise we had just disembarked. That was that the Regent experience is not to be taken at top speed, but to be savoured and enjoyed, because everything will still be there even if you are the last in the queue or somewhat late to the party. @Camillus112 you are absolutely spot on - why rush and get agitated by standing in a queue for ages when you can take your time and stroll on board when you are ready. The advantages of being one of the first to board are few...I certainly don't count sitting around waiting for my suite to be ready and my luggage to arrive amongst them. Sure, you can have a nice lunch on board, but you'll have quite a few more of those to look forward to! Relax and enjoy the cruise you've looked forward to for so long.
  11. Indeed! I can well imagine you are tired of it all. It's stressful just trying to keep up with what's going on, never mind trying to make new arrangements and so on. I just looked at the ABTA website, which had specific information for the scenario you describe - a company going out of business. But in relation to Coronavirus, it was a bit more sketchy, I thought. Like you, I would be more focused on sorting something out in terms of an alternative cruise, I think. Here's hoping you can do that without too much bother - or you'll need another relaxing break to get over this one.
  12. I thought that our Ts & Cs offered more protection than the rest of the world, @Kitekat. We are booked on the cruise starting in Abu Dhabi and have been following the threads carefully, hoping that our cruise would be unaffected. We are not so worried about port changes but really hope it isn't cancelled altogether because I very much doubt that we could find another cruise this year which fitted in our schedule. After all, we booked this cruise two years ago and have more or less planned all the rest of our travel around it (and unsurprisingly, we have other commitments and a life to lead at home too!) I took a look through the brochure yesterday "just in case" and there really are very few options. Whilst I appreciate Regent's financial situation having read FDR's statement linked in another post, I think I would be investigating my rights when the company I have a contract with withdraws their service, especially bearing in mind the amount of money involved - i.e. quite a hefty sum and a lot more than I'd want to blow on a cruise I didn't really want to take. Fingers crossed, our cruise will leave Abu Dhabi as planned and all will be well. We are holding our breath.
  13. These figures are very misleading because the number of confirmed cases and reported deaths are merged...so for the UK, for example, there are 9 confirmed cases and 0 deaths - not 90 cases as it appears. Similarly, the Diamond Princess really doesn't have more than 2000 confirmed cases, I'm sure.
  14. That's "like" because you got out, not "like" because you were locked in!! 🤣
  15. @flossie009 you must have been reading my mind. We are joining Voyager in Abu Dhabi in mid-April and I have been following the progress with interest. Clearly, we don't have quite the same need for information as those whose planned cruise is within the next couple of weeks and since our itinerary doesn't include any ports in South East Asia, we're not overly concerned about that either. Still, I like to keep up to date with what's going on so have been reading threads here and there with snippets of information. Last evening, I thought how useful it would be if CC collated all the varied information sources in one folder, enabling us to gather all the latest accurately sourced news without the need to scroll through - how can I put it? - other conversations. Thank you - you've gone one better and collated just the relevant Regent information, which is clearly what interests me most. It must have taken you quite some time to do that and I just wanted to say "thank you". Looking forward to seeing you on board Voyager, when I can thank you in person!
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