The work around I was given was to select Fidelity, upload a photo of brokerage statement and change broker from Fidelity to whatever your financial institution is. I could not get the name change to work so just submitted using Fidelity. Received confirmation email. My financial institution was listed but the account could not be verified thru Plaid.
I also had issues with the name on the account. Ended us utilizing the exact name on the account, family trust.