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deniseatnycs

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About deniseatnycs

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    Cool Cruiser

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  • Location
    spain
  • Favorite Cruise Line(s)
    N.C.L.
  • Favorite Cruise Destination Or Port of Call
    Singapore

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  1. To be fair I have to agree Barcelona. Couple of hiccups over many many direct bookings but the OBC has more than made up for MSC's admitted mistakes. This time was a whole new experience. one that I wouldn't like to be repeated especially for a new cruiser. Will leave it until we board and report back and thanks everyone again for some excellent feedback
  2. Thank you everyone. I was adamant that this was not the case but the Rep insisted and got heated about it. Wish there was someway to be able to pass a copy of the telephone conversation on to someone in training, Not too bothered now but at the time it was a tad upsetting to be told I didn't understand and that it was MSC policy. Then and to add to that being told to downgrade to Bella if I thought I would want to go anywhere else of the ship. Much rather the answer that she just didn't know and to wait until we boarded. Sufffice to say I told her I would ask on Cruise Critic as the
  3. Hi JAGR that is the exact one I quoted back to her and she still disputed it and took it to management whom she "said" also disputed it saying I was reading it wrong. I wonder if the calls are actually recorded as it would be good for someone to hear it in full. Its all crazy those onboard the same ship now can get drinks all over the ship, without a problem. I am trying a couple of email addresses as I don't have twitter, and thankyou for your response
  4. Hi Kernow I had hung on for 45 minutes waiting to pay and add the insurance so asked while I was on the phone (could pay online but not add the insurance) It wasn't very pleasant to be honest and the Rep went off to ask her Manager then cut me off. Another 1 hour 10 minutes to get through again but yes you guessed the same Rep. I said it was ridiculous to make us stay in YC as good as it is. She said we can look around the rest of the ship but not have a drink or a meal anywhere outside the enclave even if we wanted to pay. She went off again and said 2 managers had confirmed th
  5. us too and the uk staycations don't have this policy so not Covid related
  6. Thanks Ate, that's what we were told when booking with the U.K. site Well the rep. said premium outside YC but Easy at the very least. Not a very pleasant conversation to be honest. I was told we have booked YC and we have to understand that we have to stay in YC or change our booking to Bella, or Fantastica if we want to drink in any bar or eat in any speciality Restaurant which of course I queried. Our contract states... "unlimited drinks in any bar or restaurant outside YC in addition to those inside... " Didn't expect Premium Plus outside of YC but at least Easy and the abil
  7. Just got off the phone (MSC UK} after paying final payment and giving insurance details for September 22nd Med Cruise on the Virtuosa. After paying I enquired how much to upgrade to premium plus for outside Yacht Club, Unbelievable (to me as it wasn't what was said when I booked) but checked twice with "management. Told in no uncertain terms we are not allowed to drink or dine outside of Yacht Club. Have asked for a telephone call from up above to treble confirm this new ruling.
  8. We are booked on the Virtuosa from Genoa September 22nd so just called to make final payment and add insurance details. As there is no facility online to upgrade the drinks package outside Yacht Club (confirmed when booking it would be the Easy package at the very least) I enquired how much the upgrade would be for use in the bars and speciality restaurants outside Yacht club to be told this is not possible. Today we are told, we are not allowed to drink in any of the bars outside Yacht Club or indeed use any of the Speciality Restaurants full stop! Of course quer
  9. We are booked on the Virtuosa from Genoa September 22nd so just called to make final payment and add insurance details. As there is no facility online to upgrade the drinks package outside Yacht Club (confirmed when booking it would be the Easy package at the very least) I enquired how much the upgrade would be for use in the bars and speciality restaurants outside Yacht club to be told this is not possible. Today we are told, we are not allowed to drink in any of the bars outside Yacht Club or indeed use any of the Speciality Restaurants full stop! Of course quer
  10. Both Spanish and U.K. site okay. Well too okay really, I am tempted to press the book button (again)!
  11. Our October Dawn cruise from Venice has gone too
  12. Thats what I said to my husband no 17 which is usual but 13 is a first, unless Im wrong
  13. Aurea mainly for the freestyle dining so not sure what else it includes. Had a quick look, it says private sundeck and spa access which is great. Nor sure what the rest entails, think its a massage and or a tanning session. Hoping someone who has sailed Aurea can enlighten me please?
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