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juicyjuju

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About juicyjuju

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    Cool Cruiser

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    Oakland, California

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  1. I filed a dispute with Amex plat over the insurance premium. It was a large premium because I missed the 14 day window for pre-existing conditions and the insurance broker had to use a lesser known insurance company called United States Fire insurance. I've read a couple of people did have luck getting their travel insurance dispute resolved in their favor. Has anyone else here filed a dispute over travel insurance.
  2. Thank you for that info! I logged in to CSR using your directions and found my temporary credit is now permanent
  3. Thank you. I emailed my TA to get the date she requested the refund.
  4. Thanks for all the info from everyone this thread. It's very helpful. from what I understand I cannot dispute a charge with the credit card company (Chase Sapphire preferred) until 90 days after my TA files for a refund? Or has anyone successfully disputed the charge with Chase in less than 90 days? This was for a cruise that Crystal cancelled that was supposed to sail in July 2020. I did not ask my TA to file for a refund until last month.
  5. I"m going to use them in future. The insurance company I used doesn't do refunds 😞 They will hold my premium until December 2020 for another cruise but I don't anticipate booking anything this year
  6. Crystal should process all the refunds from April. I"m waiting for a refund but not from April. It's ridiculous that some people have been waiting 4 or 5 months. they would generate a lot more support and confidence if they would do that.
  7. That's good to know. Thank you
  8. I looked at Chase's website and it says you have to file a dispute within 60 days of making the charge. for a lot of people you paid your cruise when the final balance was due (pre-covid days) you paid it way before the cruise was canceled. Anyone had Chase refund their card when it was longer than 60 days since payment was made?
  9. There are probably a number of people here like me who have large insurance premiums "on hold" that were rolled over from canceled cruises. I think some companies (Allianz?) refunded premiums from canceled cruises. The chance I'm ever going to be able the use the money I paid the insurance company is looking slimmer.
  10. sorry I was meaning in terms of a liquidation or bankruptcy. would it make any difference in getting money back for a pending refund (assuming it hadn't been paid out yet) vs. money paid on a future cruise. Maybe no one knows for sure. If I ask for a refund now I"m sure I'll go into a queue for 4 months at the earliest :(
  11. I appreciate the discussion of what theoretically would happen to a pending refund vs a deposit on a future cruise. How does a fcc factor in? Crystal canceled a cruise of mine this summer and I had not make a decision yet whether to ask for a refund or ask for a future cc (with the extra 25%).
  12. Some UK friends want to go on Serenity in November but who knows if the travel ban on Uk and European citizens will be lifted by then. I haven't heard anything new about the travel ban lately. Has anyone any info?
  13. I'm considering doing one of the later ones. It does seem surprising that all of these Caribbean islands are accepting cruise passengers back this year, even though they need the tourism.
  14. This makes me wonder how quickly they can get a full complement of staff assembled when they want to resume services? Not only are some of the passengers leery about returning to cruising, I'm sure many of the staff are too. Particularly the ones who got 'stuck' on the ships when all this hit the fan
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