Just talking about the safe issue. We have had situations when the battery died and we had maintenance come and replace them and all was good to go. We also had a safe with a damaged keypad so you could not key numbers correctly. We advised the room steward and maintenance came and could not fix it. We then advised Reception and had a knock at the door and it was the Housekeeping Supervisor and we recounted the issue. She looked at it and while she waited there with us, up the hall came a maintenance man carrying a new safe. Yes, they normally have some back up stock. Guests can be pretty rough on those keypads.
The moral of the story, ASK and if the answer is not the one you want, ASK AGAIN to speak to the Supervisor. If not satisfied, the Food and Beverage Director is next up in the food chain. Next up, the General Manager. Next up, the Final Guest Survey that goes directly to Miami. No one likes negative press so if it is possible to fix, they will
Ciao,
Mauibabes