Posted June 21st, 2013, 01:00 AM
We were on the 6/2 sailing and went to the Manhattan Room twice. It was the worst service we experienced on the ship. The first night we had a long wait (an hour) and for our party of 8 they pushed 2 round tables together so it was not the easiest when it came to having a dinner conversation. Service was slow at best. So I chalked it up to it being the first night and dining at a popular time (about 7:30PM). We tried it again later in the week with a group of 6, going at 6:30 and it was about 6:45PM by the time we got seated, not too bad. The meal took so long we did not have coffee or dessert until 8:45PM and it was only after we complained. My husband and I were shut out of the 9PM magic show because dinner took so long.
We had several meals in Savor where service was hit or miss. It seemed to get better as the week wore on. Service was good at our late dinner in Taste as well as when we ate in O'Sheehan's and Moderno. I thought the best service was at Ocean Blu, where they made sure to serve our group of 8 all at the same time for every course and explained each dish. We had reservations there before the price went up so paid the lower price.
Our cabin steward balked when we asked for 2 dailies to be delivered to our cabin since we keep one as a momento. One night we did not get one at all.
So while I like the Breakaway, its shows and amenities, I think the service has lots of room for improvement. Perhaps it is just the crew getting used to a new ship and getting into a routine. I am sure other's experience was different but that seems in keeping with the hit and miss service I keep reading on CC about.
Please don't let this scare anyone off. The shows are great. I loved Slam Allen's show in Fat Cats and the Waterfront is awesome. Fireworks at sea are amazing. Bermuda is beautiful, as always. It was a fun cruise, even though the weather did not cooperate too much. It is pretty cool sailing from NYC, especially for those that do not live there. We had a great time but were just not impressed by the service. I hope it improves over time.
RCCL Brilliance 4/5/18 Eastern TA
RCCL Brilliance 5/1/18 Baltic
RCCL Brilliance 5/15/18 British Isles
RCCL Serenade 6/13/18 Arctic Circle
RCCL Symphony 10/28/18 Western TA ♦Celebrity Eclipse 3/10/19 Argentina & Chile ♦Celebrity Eclipse 3/24/19 Chile to San Diego
RCCL Jewel 10/4/17 Greek Isles ♦RCL Freedom 10/22/17 Western TA ♦Celebrity Equinox S Caribbean ♦RCCL Anthem 8/31/17 NE/Canada ♦Celebrity Xpedition 6/4/17 Galapagos ♦RCCL Liberty 4/2/17 W Caribbean ♦RCCL Freedom 11/5/16 W Caribbean ♦RCCL Harmony 10/23/16 Western TA ♦Celebrity Silhouette 9/24/16 Israel & Med ♦RCCL Ovation 5/23/16 India & SE Asia ♦RCCL Ovation 5/10/16 Suez Canal ♦RCCL Brilliance 4/26/16 Eastern TA ♦RCCL Jewel 10/25/15 S Caribbean ♦RCCL Jewel 10/10/15 Panama Canal ♦RCCL Jewel 10/3/15 Pacific Coastal ♦NCL Gem 5/23/15 Florida & Bahamas ♦RCCL Quantum OTS 4/12/15 S Caribbean ♦RCCL Navigator 1/11/15 W Caribbean ♦Celebrity Equinox 8/26/14 Classic Med ♦Celebrity Solstice 4/28/14 Hawaii ♦Celebrity Solstice 4/11/14 Tahitian Treasures ♦RCCL Radiance 3/3/14 Australia Top End ♦RCCL Radiance 2/14/14 Australia/NZ♦RCCL Enchantment 10/25/13 Bahama ♦NCL Breakaway 6/2/13 Bermuda ♦RCCL Adventure 3/10/13 SE Caribbean ♦RCCL Adventure 3/3/13 SW Caribbean ♦RCCL Freedom 9/2/12 W Caribbean ♦RCCL Oasis 6/4/11 E Caribbean B2B ♦RCCL Oasis 5/28/11 W Caribbean B2B ♦RCCL Mariner 8/8/10 Mexican Riviera ♦RCCL Explorer 5/13/10 Bermuda/Nassau ♦RCCL Mariner 5/31/09 Pacific Northwest ♦RCCL Mariner 6/8/08 E Caribbean ♦RCCL Serenade 6/11/06 Alaska ♦RCCL Rhapsody 7/28/02 W Caribbean ♦Carnival Celebration 5/88 E Caribbean ♦Home Lines Oceanic 8/78 Bermuda/Nassau
The time between cruises is just one long shore excursion.