Big Changes Coming to RCCL's Loyalty Program

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5,820 Posts
Joined Sep 2007
Originally posted by Bob Kriwitsky
If RCCL increases the amount of Cruises needed to obtain Platinum, Diamond & Diamond Plus. Would you stay loyal, branch off and cruise other lines, or stop cruising them altogether. Rumor has it that their going to raise the bar. 25 to make Diamond, 50 for Diamond Plus. Lets hear it folks, bad or good!!!!
I cruise RCI because of the ships mainly. While the increase in Diamond most likely won't affect me I still would cruise with RCI.

They definitely should change this crap about wives and husbands though (and any other family member) reaching Diamond status because of someone else (if true). This is a slap in the face of those who cruise and earn those benefits.

If the new levels are really implemented the unfairness would be even greater.
5,820 Posts
Joined Sep 2007
Originally posted by ChevyCruiser
I guess anything is possible with RCCL so far as changing the rules for the C&A, here's something that was posted in another thread. Not saying it can't happen, but here's RCCL's position on the matter today:


RE: Advancing to the next level

Dear William,

Thank you for your e-mail. We apologize for any delay in our response. The Crown & Anchor Society does not plan to make any changes to our tier structure at this time. Your membership in the Crown & Anchor Society is determined by how many cruise credits you earn with Royal Caribbean International. Your membership status will advance through the program with each qualifying cruise you complete. (Please note: your membership number will not change.) Advancement through the different tier levels is as follows:

Gold after earning your 1st cruise credit
Platinum after earning your 5th cruise credit
Diamond after earning your 10th cruise credit
Diamond Plus after earning your 24th cruise credit

To review benefits, for each level, please visit the Crown & Anchor Society section of www.royalcaribbean.com/crownandanchor.

Remember to always provide your Crown & Anchor Society membership numbers when booking a Royal Caribbean cruise vacation. To receive credit for your cruise and to receive your onboard benefits, your Crown & Anchor Society membership numbers must be added to your reservation prior to sailing.

William, we look forward to welcoming you onboard again soon


Sincerely,

LeAnn Eckerman
Crown & Anchor Society
Tell LeAnn that the highlighted quote is such a garbage.
12,933 Posts
Joined Mar 2004
]I'm sorry, the dead horse has been very busy in the fuel surcharge thread. The dead horse may not be able to get to this thread for quite some time. Thank you for your patience in this matter.
Sincerely,
Administrative Assistant for The Dead Horse
"If you'll all allow me a few more drinks, I'll soon be feet-up and I can fill in for my friend, the dead horse. Please use a foam bat".

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Cruising the world since 1980 on various lines~~~
4,757 Posts
Joined Aug 2005
Originally posted by sea-cruise
"If you'll all allow me a few more drinks, I'll soon be feet-up and I can fill in for my friend, the dead horse. Please use a foam bat".

Or a hammer.
12,933 Posts
Joined Mar 2004
Originally posted by L&JCruiseAway
Or a hammer.
AHAHA! Don't forget, Kanga will be passed out, but not dead, so he hopes the hammer is foam!
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Cruising the world since 1980 on various lines~~~
Denver, CO
148 Posts
Joined Feb 2008
I just called and spoke to Jessica there and she said she hasn't heard of anything, but that she had read this thread and just laughed. She did say IF anything were to happen/change, current C&A members would be warned. So.... take it for what it's worth I guess.
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Palm Beach Gardens, FL
28,190 Posts
Joined Oct 2004
I'm glad no changes yet...I'm going in April...
but it would be nice if everything remained the same....
that would be my wish...for all of us.
Connecticut USA
550 Posts
Joined Mar 2004
I just received an e-mail regarding the Loyalty Program

RE: Crown & Anchor Loyalty Program

Dear Robert,

Thank you for your e-mail. We apologize for any delay in our response. We understand your concern regarding what you have heard, however, we do not currently have any changes scheduled. We will be sure to note your thoughts about this on our member survey so the proper personnel are aware should this change ever be considered.

Robert, we look forward to welcoming you onboard again soon.

Sincerely,

Michael Scott
Crown & Anchor Society

ADDITIONAL QUESTIONS? COMMENTS?

Call: 1-800-526-9723, 9 AM to 11 PM EST, Monday-Friday, 10 AM to 8 PM EST Saturday-Sunday
(Outside the United States or Canada: +1-316-554-5951)
Visit our Web site: www.royalcaribbean.com
E-mail us: [email protected]
Write us: Crown & Anchor Society
P.O. Box 026053
Miami, FL 33102-6053

*** Be sure to keep your Crown & Anchor Membership Number handy and always provide it every time you book a Royal Caribbean cruise vacation to get all the benefits to which you are entitled. ***



[THREAD ID:1-5953A4]



-----Original Message-----

From: Bob Kriwitsky
Sent: 1/30/2008 08:55:22 AM
To: <[email protected]>
Subject: Crown & Anchor Loyalty Program( ATTN: Management Team)

Dear Crown & Anchor Corporate Management: I have be told that requirements to obtain the level of Diamond & Diamond Plus, are going to be raised to 25 & 50 respectfully. The reason I am contacting your office, is to find out if there is any truth to this information. I would appreciate a formal response. I am well aware of the current requirements, to reach the different levels. I would appreciate, more than a canned response to my question. I have been a loyal customer of RCCL. I currently have one cruise reservation. I am planning to book, two more in the very near future. This will have an impact, on whether I book the future cruises with RCCL. Thank you in advance for you attention to this matter. Sincerely Robert Kriwitsky Crown & Anchor Membership #*********
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Kelowna, BC
1,903 Posts
Joined May 2005
Originally posted by FL_Cruiser64
I cruise RCI because of the ships mainly. While the increase in Diamond most likely won't affect me I still would cruise with RCI.

They definitely should change this crap about wives and husbands though (and any other family member) reaching Diamond status because of someone else (if true). This is a slap in the face of those who cruise and earn those benefits.

If the new levels are really implemented the unfairness would be even greater.
Its definitely true. I enrolled my kids in the C&A program last month and just received their cards today and they are Diamond members same as me!

Originally posted by Bob Kriwitsky
I just received an e-mail regarding the Loyalty Program

RE: Crown & Anchor Loyalty Program

Dear Robert,

Thank you for your e-mail. We apologize for any delay in our response. We understand your concern regarding what you have heard, however, we do not currently have any changes scheduled. We will be sure to note your thoughts about this on our member survey so the proper personnel are aware should this change ever be considered.

Robert, we look forward to welcoming you onboard again soon.

Sincerely,

Michael Scott
Crown & Anchor Society

ADDITIONAL QUESTIONS? COMMENTS?

Call: 1-800-526-9723, 9 AM to 11 PM EST, Monday-Friday, 10 AM to 8 PM EST Saturday-Sunday
(Outside the United States or Canada: +1-316-554-5951)
Visit our Web site: www.royalcaribbean.com
E-mail us: [email protected]
Write us: Crown & Anchor Society
P.O. Box 026053
Miami, FL 33102-6053

*** Be sure to keep your Crown & Anchor Membership Number handy and always provide it every time you book a Royal Caribbean cruise vacation to get all the benefits to which you are entitled. ***



[THREAD ID:1-5953A4]



-----Original Message-----

From: Bob Kriwitsky
Sent: 1/30/2008 08:55:22 AM
To: <[email protected]>
Subject: Crown & Anchor Loyalty Program( ATTN: Management Team)

Dear Crown & Anchor Corporate Management: I have be told that requirements to obtain the level of Diamond & Diamond Plus, are going to be raised to 25 & 50 respectfully. The reason I am contacting your office, is to find out if there is any truth to this information. I would appreciate a formal response. I am well aware of the current requirements, to reach the different levels. I would appreciate, more than a canned response to my question. I have been a loyal customer of RCCL. I currently have one cruise reservation. I am planning to book, two more in the very near future. This will have an impact, on whether I book the future cruises with RCCL. Thank you in advance for you attention to this matter. Sincerely Robert Kriwitsky Crown & Anchor Membership #*********
I really don't see the point in emailing the C&A dept of RCI as they are not going to say that there are changes until its officially announced. Most likely no one in the C&A dept will know of any changes until they receive a memo from head office saying otherwise. The people in the know will not give out this information either until its time to let the cat out of the bag!
orlando, fl
1,506 Posts
Joined Jun 2006
i just got off the sovereign this week and i asked the loyalty ambassador, who i cant remember her name for the life of me, and she said that she has not even heard of a hint of a change, and she said IF THERE WERE TO BE A CHANGE, IT WOULD MORE THEN LIKELY TAKE EFFECT AT THE BEGINNING OF A NEW YR......therefore since it is feb and nothing yet....we have atleast another yr to not worry...

greg
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Coastal Ocean County-Jersey Shore "Jersey Strong !!!"
6,532 Posts
Joined Oct 2001
Originally posted by kewlguy
We were told on our recent Navigator cruise by a high level source that the loyalty program would soon be changing. The new level to attain Diamond status will be 25. We were also told the level would be raised to 50 to reach Diamond Plus. These changes have already been decided and it's just a matter of time before they are officially announced. Probably weeks rather than months. It's not surprising considering the Concierge Lounges are becoming unusable due to overcrowding.
I guess it will be later than sooner, Another rumor hits a dead end
26,257 Posts
Joined May 2000
Originally posted by FIRELT5
I guess it will be later than sooner, Another rumor hits a dead end
You probably should have let it die a natural death. Now, I fear, rumors will resurface and once again run rampant.
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Coastal Ocean County-Jersey Shore "Jersey Strong !!!"
6,532 Posts
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Originally posted by negc
You probably should have let it die a natural death. Now, I fear, rumors will resurface and once again run rampant.
lol, The boards are caught up with the Genesis project and the Fuel surcharge adjustments for the moment.
6,012 Posts
Joined Apr 2003
Well, if we are now given envelopes to give a gratuity to the concierge wouldn't that fall under "change to the loyalty" program? If they've had their wages cut and we are expected to pick up the shortfall doesn't that now mean we are starting to pay for the perks????????

Don't get me wrong, we do give a gratuity to the concierge as long as he/she has done something for us.

Marilyn
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I talked to one of the Executives/ Supervisors of the Crown and Anchor Society several weeks ago. I received a response stating that changes would not be occurring during the 2008 cruising year.
Central Valley, CA
11,276 Posts
Joined Jul 2002
Well, I've been there, done that over the argument about D/D+ vs Suite guests and who has more "rights" to the CL. I had a knock-down, drag-out, spitting teeth with someone on this board about 2 years ago about this. I told the person I would put my 30+ years of cruise payments vs his couple of suites any time.

I also didn't have any problem at all with the overflow lounges, as they were bigger and less crowded.

We always tipped our concierge, usually every night, and then again at the end of the cruise.

I have to smile at the "obnoxious" repartee going on here: if those folks were in the Windjammer, we would think them rude and obnoxious cruisers, but because they are seen in the CL they are labeled first because of that status. I agree: no matter where they are, they are obnoxious, and it's got nothing to do with how many cruises they've taken. These are the same people that shove ahead of you in a line, ignore you getting out of an elevator, talk loudly in the shows, etc.

I really hope the change in the number of cruises required isn't so, but I didn't have the time to read all 11 pages of this thread. We have our 25th credit coming exactly a year from now, so we will stay Diamond and not make D+ pretty much forever!
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Milan, TN (West TN)
934 Posts
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I do hope any changes don't come this year. We will be Diamond after our August cruise. Regarding the issue of fairness if a husband and wife are at different levels, I don't think that could change. They would be staying in the same cabin, so they would get the discount, and it wouldn't fly if a husband could go to the CL and the wife could not!

I'm also glad that they now have C&A for kids. It makes sense and drives loyalty at a young age.

The C&A perks are one reason we stay with RCI. I know that Carnival many times is much cheaper for the same routes and ports. The extras we get help us justify the increase cruise fare.
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Originally posted by RCCLCARIB
I talked to one of the Executives/ Supervisors of the Crown and Anchor Society several weeks ago. I received a response stating that changes would not be occurring during the 2008 cruising year.
In other words, they'll be implemented on January '09 . . .
9,056 Posts
Joined Jun 2005
Originally posted by MakinGold
In other words, they'll be implemented on January '09 . . .
You're probably right. And that means Hubby and I will be Diamond for life, because we'll be ancient by the time we complete fifty cruises for the new Diamond Plus. So if we find a non-RCI ship or itinerary that is pleasing to us, we might as well take it because we really won't ever be able to climb any higher in Crown and Anchor than we are already.
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Jimmy Buffet
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Originally posted by Lynnees
Well, if we are now given envelopes to give a gratuity to the concierge wouldn't that fall under "change to the loyalty" program? If they've had their wages cut and we are expected to pick up the shortfall doesn't that now mean we are starting to pay for the perks????????

Don't get me wrong, we do give a gratuity to the concierge as long as he/she has done something for us.

Marilyn

Oh please don't make me go back to the beginning. I've subscribed to this thread and thought I kept up. Even seach this thread is broken. When did the gratuity envelope conversation come up? Did I miss this? We always tip the concierge and the assistants, I just didn't see where the envelope thing was mentioned. Or perhaps did part of this thread disappear?