Transfering a Passages Certificate to another booking

[sueernieb]

Has anyone tried to change a certificate from Celebrity to RCCL or the other way. They told us on board we could do it but I have also heard otherwise.

STLCruisin-we also are from St. Charles-live close to Highway 70 and Zumbehl.

 

Sue :)

[Happy Cruiser 6143]

The Certificate clearly states it's non-refundable. But having said that, f you do an onboard booking (you name the ship, sailing date, etc.) and have to cancel that down the road, the deposit is refundable. If you simply purchase a future cruise certificate (ship and sailing to be named later), the certificate itself is not refundable. In other words, you can't call Celebrity and say I don't want this certificate anymore, please refund my deposit. But if you eventually book a cruise using that certificate and then subsequently cancel, if you opt not to move that reservation number to another sailing, you will get your deposit back.

 

Hope that clears things up.

 

Jo-Ann

 

Well, sorry, but that wasn't my friends' experience. They were told by Celebrity that since they cancelled their cruise, the deposit (from the Open Passages Certificate) was forfeited.

[Happy Cruiser 6143]

Has anyone tried to change a certificate from Celebrity to RCCL or the other way. They told us on board we could do it but I have also heard otherwise.

STLCruisin-we also are from St. Charles-live close to Highway 70 and Zumbehl.

 

Sue :)

 

It's my understanding that the two certificates are not interchangeable. They even have different names. Unfortunately some of the FCCs who work on the ship don't get their facts straight.

[Christine Frances]

Interesting. I guess everything does depend on who you talk to at Celebrity. Glad you got your $200 back. Lots of others haven't been so lucky.

 

The secret is not to talk to Celebrity but to talk to the Passages Desk or Captain's Club.

[Happy Cruiser 6143]

The secret is not to talk to Celebrity but to talk to the Passages Desk or Captain's Club.

 

Our TA talked to the Passages Desk. They're the ones who told her my friends were out their deposit.

[STLCRUISIN]

The problem with the good folks at Celebrity is you can talk to 10 different representitives from various departments and get 10 different answers.

 

Happy Cruiser - Too bad your friends' TA wasn't persistent because the deposit was refundable.

 

Sue - we live very close to you....we are off of Harvester and Rt. 94

[jerseygirl3]

Well, sorry, but that wasn't my friends' experience. They were told by Celebrity that since they cancelled their cruise, the deposit (from the Open Passages Certificate) was forfeited.

 

It's really ashame that happened to your friends. As I mentioned in my earlier post, a scenario where you ultimately cancel a cruise that you used a cruise certificate for, it is refundable. Your friend's TA or if they were dealing with Celebrity themselves, dropped the ball.

 

The certificates between RCI and Celebrity are not interchangeable. A friend of mine was told when she purchased hers onboard that they are, but as happens many times, she was given incorrect information. She purchased it onboard RCI and wanted to use it for Celebrity. Fortunately, I was cruising on Celebrity a couple of weeks later, so I purchased a certificate for her.

 

Jo-Ann