Sanz Posted April 9, 2013 #1 Share Posted April 9, 2013 Is anyone else having a problem printing their boarding pass, etc. I'm getting a blank screen. Link to comment Share on other sites More sharing options...
mikefox2hotmail.com Posted April 9, 2013 #2 Share Posted April 9, 2013 The site is acting funny all the way around for me. Link to comment Share on other sites More sharing options...
Colorado Kat Posted April 9, 2013 #3 Share Posted April 9, 2013 Yes, I've been having problems with it as well. Link to comment Share on other sites More sharing options...
Sanz Posted April 9, 2013 Author #4 Share Posted April 9, 2013 My DH initially thought it might be the browsers that we currently use. Gave up that thought quickly when nothing worked and said call Carnival. I hope the problem is fixed early so that I don't have to call. Link to comment Share on other sites More sharing options...
CrimsonTideGal Posted April 9, 2013 #5 Share Posted April 9, 2013 I just had the same problem. Here is the phone number you can call and have them email your documents to you. Printed them right off when they did that. 1-800-845-2599 office hours 6am to 11pm eastern Link to comment Share on other sites More sharing options...
Chrisp414 Posted April 9, 2013 #6 Share Posted April 9, 2013 I did what crimson tide did - they said it was a problem on their end - just emailed me the docs and I printed. Easy. Link to comment Share on other sites More sharing options...
minni323 Posted April 9, 2013 #7 Share Posted April 9, 2013 I had the same problem and clearing the cache worked Link to comment Share on other sites More sharing options...
Pisgah Posted April 9, 2013 #8 Share Posted April 9, 2013 I could not print when using Firefox but when I switched to Safari it worked. Link to comment Share on other sites More sharing options...
beachbum53 Posted April 9, 2013 #9 Share Posted April 9, 2013 Is anyone else having a problem printing their boarding pass, etc. I'm getting a blank screen. I could not print when using Firefox but when I switched to Safari it worked. Others have posted this same question in previous threads. For some reason, Firefox and Google won't work. Use Internet Explorer (IE) and it should work. Also, make sure "Compatibilty View" is on. Click on that little icon at the top of IE's home page that looks like a torn sheet of paper. Link to comment Share on other sites More sharing options...
rondamar Posted April 9, 2013 #10 Share Posted April 9, 2013 I just had the same problem. Here is the phone number you can call and have them email your documents to you. Printed them right off when they did that.1-800-845-2599 office hours 6am to 11pm eastern I have also had this problem for over a week, so thanks will phone and get them to e-mail me documents. Link to comment Share on other sites More sharing options...
sailingwithfriends Posted April 9, 2013 #11 Share Posted April 9, 2013 After getting a black screen, I tried using the pop-up menu on the bottom of the page rather than going to File-Print on my computer. The pop-up menu will show up if you wait a minute with your mouse at the bottom of the page you are trying to print. That worked fine. I could not do this using Firefox. I was able to do this using Safari. Link to comment Share on other sites More sharing options...
lingram001 Posted April 9, 2013 #12 Share Posted April 9, 2013 I'm having an issue with Camp Carnival registration. I'm piad in full and when I hit the registration button, it takes me to the "Oops" page. :( Link to comment Share on other sites More sharing options...
Mrsdigi Posted April 9, 2013 #13 Share Posted April 9, 2013 Is anyone else having a problem printing their boarding pass, etc. I'm getting a blank screen. I tried to log on this morning 9 a.m, EST and the whole site is down for me. Link to comment Share on other sites More sharing options...
SIPPINTIME0413 Posted April 9, 2013 #14 Share Posted April 9, 2013 Just tried to log in and the site is not working for me either. Link to comment Share on other sites More sharing options...
Scarlettmama Posted April 19, 2013 #15 Share Posted April 19, 2013 I've been having the same problem. I've emailed technical support and they gave me a link to print out a registration form but it was a wrong link. This is so frustrating! Link to comment Share on other sites More sharing options...
Pisgah Posted April 19, 2013 #16 Share Posted April 19, 2013 I've been having the same problem. I've emailed technical support and they gave me a link to print out a registration form but it was a wrong link. This is so frustrating! Use Safari as your internet browser. This is the only way I could print mine. Rick Link to comment Share on other sites More sharing options...
eyeamacruiser Posted April 19, 2013 #17 Share Posted April 19, 2013 I could not get ie to work on the printing. I got the blank screen also. I have Google Chrome, went there, it worked fine:D Link to comment Share on other sites More sharing options...
gusandgidgetsmom Posted April 19, 2013 #18 Share Posted April 19, 2013 push FN button same time as F12 change compatability to IE9 then hit esc and try again. I had to do it two times before it worked. I had to go in today to add a booking that had dropped off and I had to do it all again. Silly but it does work. Link to comment Share on other sites More sharing options...
ccruisequeen Posted April 19, 2013 #19 Share Posted April 19, 2013 Thank goodness I did this at the beginning of the month! Sent from my iPod touch using Cruise Critic Forums mobile app Link to comment Share on other sites More sharing options...
CheckersMidwest Posted April 19, 2013 #20 Share Posted April 19, 2013 I have a new laptop, just got it a couple of months ago. It has windows 8. It definitely has some glitches. I can see the info on "My cruise Manager". When I click to "View Documents"......the white box with the things to choose pops up but the entire screen turns blue - like you've highlighted it. I have to hit the ALT key on my computer. (?!) It turns everything back white and now I can click one of the boxes. Once I click any of them....print luggage tags, boarding pass, etc it goes into A Windows 8 'viewer' - unlike my old XP system. It shows up as another tab on the top but the screen is white like it didn't load. I click the X on the tab that shows above. It takes me back to the Cruise Manager screen. NOW....across the bottom will be a bar that asks if I want to open it (the viewer). THEN whatever I'm trying to see or print appears in full screen. It happens this way EVERY time I try to see/print any of the info from My Cruise Manager. I'm sure it is just my computer.....but worth it to try on your own if you have Windows 8. Link to comment Share on other sites More sharing options...
isleboll Posted April 19, 2013 #21 Share Posted April 19, 2013 My experience was I could not print the boarding passes until after the "final payment" due date, even though it was paid in full before that day. I even called Carnival and they just said it didn't matter if I had a boarding pass at embarkation, they could print them there at the port. Thankfully, my travel agent figured it out sooner. I feel much more prepared having my boarding passes in hand! I sail June 16th! Can't wait ;-) PS. I use Google Chrome browser. Link to comment Share on other sites More sharing options...
ccruisequeen Posted April 21, 2013 #22 Share Posted April 21, 2013 I was able to print out everything the day I booked and paid in full. I think it's just a glitch in the system. Sent from my iPod touch using Cruise Critic Forums mobile app Link to comment Share on other sites More sharing options...
CalifCruiser1 Posted April 22, 2013 #23 Share Posted April 22, 2013 I have a new laptop, just got it a couple of months ago. It has windows 8. It definitely has some glitches. I can see the info on "My cruise Manager". When I click to "View Documents"......the white box with the things to choose pops up but the entire screen turns blue - like you've highlighted it. I have to hit the ALT key on my computer. (?!) It turns everything back white and now I can click one of the boxes. Once I click any of them....print luggage tags, boarding pass, etc it goes into A Windows 8 'viewer' - unlike my old XP system. It shows up as another tab on the top but the screen is white like it didn't load. I click the X on the tab that shows above. It takes me back to the Cruise Manager screen. NOW....across the bottom will be a bar that asks if I want to open it (the viewer). THEN whatever I'm trying to see or print appears in full screen. It happens this way EVERY time I try to see/print any of the info from My Cruise Manager. I'm sure it is just my computer.....but worth it to try on your own if you have Windows 8. this is exactly my issue Link to comment Share on other sites More sharing options...
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