Penalized for Upgrading...

[HoganUK]

I booked my Sunshine Cruise back in January and chose an inside cabin based on being the lowest price.

 

Since then we have recently decided to try and upgrade to a Balcony Cabin, which hundreds still seem to be available on the 30th August sailing.

 

Even though we are wanting to upgrade to a cost £350 more than what we paid for the inside, Carnival are advising that we will lose our $750 OBC that was on offer when we booked.

 

To me....it just doesnt make any sense, why would you penalise someone for actually wanting to spend more money?

[barbatkins]

I booked my Sunshine Cruise back in January and chose an inside cabin based on being the lowest price.

 

Since then we have recently decided to try and upgrade to a Balcony Cabin, which hundreds still seem to be available on the 30th August sailing.

 

Even though we are wanting to upgrade to a cost £350 more than what we paid for the inside, Carnival are advising that we will lose our $750 OBC that was on offer when we booked.

 

To me....it just doesnt make any sense, why would you penalise someone for actually wanting to spend more money?

 

Because that was apparently the special when you booked....and when you upgrade, it's actually a cancellation and a rebook. So if the OBC is not offered now....you lose it with the cancellation.

[lovebelle]

When you make changes to a booking they use current promotion codes. Any previous offers will basically be lost unless the current promo is offering something (such as OBC). This is why you sometimes hear a person who booked under a 50% off deposit promo makes a change to their booking only to find they now have to pay 100% of the deposit. New promo, new rules. Unfortunately in your case, in order to upgrade you will be losing a large credit since no current offers, have anything similar.

[flounder315]

I would keep my cabin and my 750 OBC. book a balcony on your next cruise

[JimAOk1945]

Keep it.

[hockeyluver]

my daughters best friend will be on that cruise for her honeymoon, they were booked inside and used thier obc to pay for an upgrade to an OV cabin. but shhhh the groom doesnt know :D

[CaribbeanLuver]

That stinks. :( I would definitely keep the inside.

[richfret]

It's in the fine print so you can't blame Carnival for that. I feel your pain however and you probably don't want to hear some one telling you the legalize.

 

I just went through a similar experience although I did much better than you did. I bought a cruise while on a cruise and got a $100 OBC. Yesterday, the Military price took a dramatic drop and I called my TA and explained the situation. The TA called Carnival and rebooked for the new price. I lost the $100 OBC and got a $50 replacement. The good news is that the price was $340 less for a net savings of $290. So it can work both ways.

[HoganUK]

We'll be keeping the inside and the $750! Just means more time to spend at the bar :)

 

Cheers for the replies everyone!!

[Pjnc]

It's in the fine print so you can't blame Carnival for that. I feel your pain however and you probably don't want to hear some one telling you the legalize.

 

I just went through a similar experience although I did much better than you did. I bought a cruise while on a cruise and got a $100 OBC. Yesterday, the Military price took a dramatic drop and I called my TA and explained the situation. The TA called Carnival and rebooked for the new price. I lost the $100 OBC and got a $50 replacement. The good news is that the price was $340 less for a net savings of $290. So it can work both ways.

 

 

Hi

 

I just did this and kept my future obc along with the 50 for military I was booked as a past guest qualify for military called got the lower rate kept my original obc and got an additional 50 check with your TA

 

pat

[sr30sb]

That's a terrible business practice. I realize when you booked that was the special but since you are willing to spend more to be upgraded, they should accommodate you.