Future cruise certificate

[pipeye1]

Not really sure how the deposit works. I went online and booked a cruise put down the 500.00 deposit for two...... now when I mail my certificate in will I get my deposit back. The cabin total is 1780.00 and the certificate is for 2000.00. And I do lose the 220.00:(:(

[Merion_Mom]

Not really sure how the deposit works. I went online and booked a cruise put down the 500.00 deposit for two...... now when I mail my certificate in will I get my deposit back. The cabin total is 1780.00 and the certificate is for 2000.00. And I do lose the 220.00:(:(

 

The Future Cruise Certificate (I would LOVE to know how you got one for $2000!!!) has instructions printed on it about how to redeem it.

 

You should call Royal Caribbean and have them explain it to you.

[pipeye1]

I did call,I was told the first time she was not sure . So I called the second time and was told I would either get obc or refund on my card . So I turn to here to see if anybody else has gone thru this . I was handed A VERY VERY hot plate that burn my hand, that it blister in several spots.:mad:

[Merion_Mom]

I did call,I was told the first time she was not sure . So I called the second time and was told I would either get obc or refund on my card . So I turn to here to see if anybody else has gone thru this . I was handed A VERY VERY hot plate that burn my hand, that it blister in several spots.:mad:

 

Wow. I had something similar happened to me. I got nowhere near that much money! I hope that you healed quickly.

 

:)

 

I think that the complication is that you made the reservation on line.

 

I suggest that you call Crown & Anchor. They are often very good at straightening things out.

 

(800) 526-9723

 

Good luck!

 

:)

[suncityga]

Not really sure how the deposit works. I went online and booked a cruise put down the 500.00 deposit for two...... now when I mail my certificate in will I get my deposit back. The cabin total is 1780.00 and the certificate is for 2000.00. And I do lose the 220.00:(:(

 

We paid for the cruise booking with our credit card (it was less thab 60 days from sailing) and then a credit was issued to our credit card. It took less than 10 days from submission of the FCC to receiving the credit.

[Clarea]

I agree, credit to the credit card used for the deposit is most likely. Be sure to make a copy of the FCC before sending it in.

[molly361]

The email we received regarding our FCC said to submit it to coupons@rccl.com along with the reservation number and the Serial number of the coupon.

[DragonOfTheSeas]

Not really sure how the deposit works. I went online and booked a cruise put down the 500.00 deposit for two...... now when I mail my certificate in will I get my deposit back. The cabin total is 1780.00 and the certificate is for 2000.00. And I do lose the 220.00:(:(

 

We had a FCC, also. Yes, you will lose any value that you do not use on a single cruise. It says on the certificate that this is the case.

 

We were careful to use all of it. :p Can you upgrade your cabin to take advantage of the full value? [just a thought]

 

I wanted to add that is was difficult to use this certificate. We used a TA. She indicated that she was on the phone with RCL for 45 minutes - hour at the time to get this settled.

 

Good luck.