Choosing two promo's this weekend with only one showing up.

[Seany527]

I had originally booked the Getaway March 2016 with the alc beverage package (CHOB). This weekend they now offered two promo options. So I called NCL and added the show excursion package as well (CHOSHX). But on my ticket contract and on my vacation summary it only has the shore excursion package listed.

 

After an hour and twenty mins on the phone the rep didnt know why and said to print out my old contact and my new contract and show them at the port I had both. I'm not feeling very confident about this. Anyone else having this problem with only one promo code showing up but two were booked?

[MaryZ]

We booked a cruise yesterday but its for next week so both our promos show.

 

We are also on the Vista the same day as you.

[Valen9]

My TA called NCL and managed to book using the two promotions. At least, I can see them when I view the reservation on MyNCL. It's for a cruise in March.

[teacher2cruiser]

Is it possible to call and get the two promotions on a previously booked cruise?

[Crusin33]

Ask them to email you a new amenity list it should show both.

 

 

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[Seany527]

Just an update-

 

I ended up having her undo the changes and revert it to the way it was before I called.

 

I called back and got someone new. It took about 15 mins and I was all set with both promotions showing on my contract.

[Tcas1]

Can you choose two promos on an already booked cruise without re-booking at the current rate?

 

Doubt it, but just thought I'd ask. Can't hurt.

[back-at-it]

I sent them screen shots of the offer and because I booked a sailing after May 1st 2016 the rules change and you only get one offer.

 

To me this sound very much like the bait and switch at the local quicky used car sales lot.

Edited November 1, 2015 by back-at-it
spelling

[pisenor]

I sent them screen shots of the offer and because I booked a sailing after May 1st 2016 the rules change and you only get one offer.

 

To me this sound very much like the bait and switch at the local quicky used car sales lot.

 

Can you choose two promos on an already booked cruise without re-booking at the current rate?

 

Doubt it, but just thought I'd ask. Can't hurt.

 

 

This may help. As it says below in the T&C.

 

If you are interested in reading the full T&C, open the promo link on the NCL site, scroll to the very bottom of the promo and voila, a link to the T&C

 

 

TERMS & CONDITIONS

Booking Window: 10/31/2015 - 11/1/2015 11:59 pm EST

Applicable Sailings: 3-16 day sailings

Book sailings before May 1st, 2016 to Choose Two of the Offers Below. Book sailings after May 1st, 2016 to Choose One.

[LPut714]

I had originally booked the Getaway March 2016 with the alc beverage package (CHOB). This weekend they now offered two promo options. So I called NCL and added the show excursion package as well (CHOSHX). But on my ticket contract and on my vacation summary it only has the shore excursion package listed.

 

After an hour and twenty mins on the phone the rep didnt know why and said to print out my old contact and my new contract and show them at the port I had both. I'm not feeling very confident about this. Anyone else having this problem with only one promo code showing up but two were booked?

 

I tried a couple of times to get thru to the casino booking group on hold and hour gave up then later on hold 90 minutes. Originally booked casino cruise with $50 dining credit-then was able to rebook for unlimited drink package-got the email today and was able to rebook for 4 nights specialty dining and drink package (had to pre pay tip) but well worth the hassle.

[back-at-it]

This may help. As it says below in the T&C.

 

If you are interested in reading the full T&C, open the promo link on the NCL site, scroll to the very bottom of the promo and voila, a link to the T&C

 

 

TERMS & CONDITIONS

Booking Window: 10/31/2015 - 11/1/2015 11:59 pm EST

Applicable Sailings: 3-16 day sailings

Book sailings before May 1st, 2016 to Choose Two of the Offers Below. Book sailings after May 1st, 2016 to Choose One.

 

That is exactly what I was talking about. The front page AD did not say anything about those conditions. You have to go and search that information out.

[pisenor]

That is exactly what I was talking about. The front page AD did not say anything about those conditions. You have to go and search that information out.

 

Just as every informed customer should. I always learn as much as I can about a potential purchase regardless of what it may be. To draw a comparison, would you go buy a new car and get the first one you see because it looked nice? I doubt it. I bet you would learn a little about that nice looking car. Things like safety ratings, fuel economy, creature comforts, and the list goes on.

 

This is no different. You neglected to learn about the product offerings (reading the T&C) and are now upset because you different qualify for the promotion. This all could have avoided had you learned about the product before trying purchase.

[ontheH2O]

This is no different. You neglected to learn about the product offerings (reading the T&C) and are now upset because you different qualify for the promotion. This all could have avoided had you learned about the product before trying purchase.

_______________________________________________________________

 

Instead of the consumer being scolded, NCL should be. This confusion could have been avoided had NCL listed the applicable dates in plain view on the front of their promotional page. (There certainly was plenty of room). This is just another example of NCL not fully explaining the details.

 

Instead of making the dates that apply to a promotion clear to everyone, they elected to hide them elsewhere.

 

NCL's communications are what's wrong.

[Tango99]

it was very evident on the ads and that u have to look first at sailings then check for the deal for 1 or 2 selections applied to. Not all sailings are eligible. While looking at one option of thousands it would be more user friendly if u knew ahead to 'hover' on the icon for the explanation, and other places.

 

 

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[lastminutemama]

Sorry if this is a dumb question, but. ...

Does this mean if I'm booked to cruise in December that I can just call and add on a second bonus?

Thanks

[funtime238]

Site has been down this morning.

Edited November 1, 2015 by funtime238

[Moby0215]

Can you choose two promos on an already booked cruise without re-booking at the current rate?

 

 

 

Doubt it, but just thought I'd ask. Can't hurt.

 

 

No. It would need to be re-booked at the current rate and terms. Luckily my cruise had not gone up in price.

 

 

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