HelloKittysMum Posted November 23, 2015 #1 Share Posted November 23, 2015 Anyone else getting error messages on VP? Link to comment Share on other sites More sharing options...
milamber Posted November 23, 2015 #2 Share Posted November 23, 2015 No - all good here Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted November 23, 2015 #3 Share Posted November 23, 2015 Works fine for me just now. There is one fault however - it's still not showing a free upgrade for my next cruise ;) Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 23, 2015 Author #4 Share Posted November 23, 2015 Maybe it's because I am overseas with work. Will see if husband can access it from home or I'll wait until I get back home. Just not home very much before we travel in 4 weeks. Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted November 23, 2015 #5 Share Posted November 23, 2015 Maybe it's because I am overseas with work. Will see if husband can access it from home or I'll wait until I get back home. Just not home very much before we travel in 4 weeks. That's more than likely the problem. For example, when in the UK, if you try and access cunard.com it always takes you to cunard.co.uk. So I'd guess if you try cunard.co.uk from wherever you are it will re-direct you to that country's site and when you enter your booking details it does not tie up with that country's site and so it gives an error. That's my guess anyway. Link to comment Share on other sites More sharing options...
axelskater Posted November 24, 2015 #6 Share Posted November 24, 2015 After having this conversation with Cunard tech support, I was told that IE (Internet Explorer) 10+ don't work with VP. I used a different browser instead, Firefox/Mozilla, and had no problems logging in. I asked her why they didn't put a compatibility notice up but she said Cunard figured they would have the patch worked out quickly, but that apparently hasn't happened. Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 24, 2015 Author #7 Share Posted November 24, 2015 That's more than likely the problem. For example, when in the UK, if you try and access cunard.com it always takes you to cunard.co.uk. So I'd guess if you try cunard.co.uk from wherever you are it will re-direct you to that country's site and when you enter your booking details it does not tie up with that country's site and so it gives an error. That's my guess anyway. Will sort it when I am back in UK then. Just wanted to start planning while I am stuck away on a business trip esp as I have two more overseas work trips before we go away for Christmas cruise and am not home much for next 2 weeks. Could get husband to do it but I'm the holiday planner... Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted November 24, 2015 #8 Share Posted November 24, 2015 After having this conversation with Cunard tech support, I was told that IE (Internet Explorer) 10+ don't work with VP. I used a different browser instead, Firefox/Mozilla, and had no problems logging in. I asked her why they didn't put a compatibility notice up but she said Cunard figured they would have the patch worked out quickly, but that apparently hasn't happened. I use Chrome so I've just tried IE 11 - works fine. Also tried Edge, that works as well. I suspect Cunard tech support just told you that so you'd go away and leave them alone since they could not be bothered to provide you with any support. Link to comment Share on other sites More sharing options...
electra2008 Posted November 24, 2015 #9 Share Posted November 24, 2015 Will sort it when I am back in UK then. Just wanted to start planning while I am stuck away on a business trip esp as I have two more overseas work trips before we go away for Christmas cruise and am not home much for next 2 weeks. Could get husband to do it but I'm the holiday planner... What about trying ipad Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 24, 2015 Author #10 Share Posted November 24, 2015 What about trying ipad Not sure how ipad will help as I can access the vp but am getting error messages when I try to save our address. Suspect it is to do with being in Dubai on business. Link to comment Share on other sites More sharing options...
ToadOfToadHall Posted November 24, 2015 #11 Share Posted November 24, 2015 What about trying ipad The problem is the location, not the device. Link to comment Share on other sites More sharing options...
Underwatr Posted November 25, 2015 #12 Share Posted November 25, 2015 If you use a VPN for your business, accessing the personaliser via the VPN should solve the location problem. Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 26, 2015 Author #13 Share Posted November 26, 2015 Am now back in UK so have tried again. Still getting same error message. Have tried other browsers, still same problem. Also tried on children's booking which I had not done anything with. Same problem. Suspect the problem is because we booked through an American TA when we live in UK. Anyone who has booked this way got any ideas? Should we use TA address or the hotel we are staying in immediately before or my mum's cousins address. Link to comment Share on other sites More sharing options...
Underwatr Posted November 26, 2015 #14 Share Posted November 26, 2015 Sounds like the same problem described earlier with the US twist. Others who have booked with a US TA may be able to provide advice, but perhaps you'll need to call the TA or a trusted friend in the US. Link to comment Share on other sites More sharing options...
Host Hattie Posted November 26, 2015 #15 Share Posted November 26, 2015 What is the message you are getting? I haven't booked with a US TA so I haven't had that problem but for one sailing it used to keep telling me my sailing date had passed. I would re - enter the same information and it would be fine. Link to comment Share on other sites More sharing options...
Mid-Atlantic Ridge Posted November 26, 2015 #16 Share Posted November 26, 2015 Am now back in UK so have tried again. Still getting same error message. Have tried other browsers, still same problem. Also tried on children's booking which I had not done anything with. Same problem. Suspect the problem is because we booked through an American TA when we live in UK. Anyone who has booked this way got any ideas? Should we use TA address or the hotel we are staying in immediately before or my mum's cousins address. It doesn't usually matter earlier in the year I had a US arranged booking and it let me in albeit once inside it was clearly the US focused version. I should add I was accessing it from the UK using a UK ISP. My home address in the UK was already entered and I just completed next of kin. Both i-Pad and android phone worked fine when accessing the VP. M-AR Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 26, 2015 Author #17 Share Posted November 26, 2015 It doesn't seem to like our UK address. Will need to check with TA in Orlando or will try the hotel we are staying in before the cruise. Don't want to worry my parents with it.... Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 26, 2015 Author #18 Share Posted November 26, 2015 managed to do it on Ipad - first with hotel addres in NY and when that had saved OK I tried putting our home address in and that worked as well. Thanks to everyone for their suggestions and help. Not long to go now... Link to comment Share on other sites More sharing options...
Mid-Atlantic Ridge Posted November 26, 2015 #19 Share Posted November 26, 2015 It doesn't seem to like our UK address. Will need to check with TA in Orlando or will try the hotel we are staying in before the cruise. Don't want to worry my parents with it.... I've just looked at my invoice from earlier in the year. My TA has put XX where the state would be and squished up the postcode into six letters and numbers without the traditional space. I know it's a long shot but maybe my TA completed my personaliser in the same way and you could try that? M-AR Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 26, 2015 Author #20 Share Posted November 26, 2015 managed to do it on Ipad - first with hotel addres in NY and when that had saved OK I tried putting our home address in and that worked as well. Thanks to everyone for their suggestions and help. Not long to go now... Will do the children and my parents now. Link to comment Share on other sites More sharing options...
Mid-Atlantic Ridge Posted November 26, 2015 #21 Share Posted November 26, 2015 Good outcome. I'll remember your technique in case of need. M-AR Link to comment Share on other sites More sharing options...
HelloKittysMum Posted November 26, 2015 Author #22 Share Posted November 26, 2015 Good outcome. I'll remember your technique in case of need. M-AR Not worked for the children though... My parents had their Uk address already entered Will try with a US proxy tonight (or leave the kids at home ;) ) Link to comment Share on other sites More sharing options...
megsie Posted November 29, 2015 #23 Share Posted November 29, 2015 We have booked here in Australia. Received an email for husband to fill in details on voyage personaliser and have not been able to log in. Comes up as error in personal details. The details had already been completed months ago and now using an iPad to log in with the same code and details as before. Cruising the Barrier Reef at present and have tried to log in when ashore. Will contact Cunard and TA when we are home next week. We have also paid in full some time ago but have not been allocated a cabin as yet. Link to comment Share on other sites More sharing options...
Underwatr Posted November 29, 2015 #24 Share Posted November 29, 2015 If you use the ship's WiFi network you will appear to be logging in from the UK. This might interfere with accessing an Australian booking. I guess I'm assuming you're on a Cunard ship at the moment, but other lines may give you similar issues. Link to comment Share on other sites More sharing options...
axelskater Posted November 30, 2015 #25 Share Posted November 30, 2015 I use Chrome so I've just tried IE 11 - works fine. Also tried Edge, that works as well. I suspect Cunard tech support just told you that so you'd go away and leave them alone since they could not be bothered to provide you with any support. I don't know about that this time - since as soon as I used Firefox it was fine. though this was 3 months ago, perhaps it does work after all. Link to comment Share on other sites More sharing options...
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