Let us know cards

[erewhon]

If the occasion arises I always comment on the Let us Know cards.

One cruise ( 34 days) I wrote a thank you note after a get together was arranged for NZ cruisers.......HAL provided finger food, bought our own drinks. The concierge reported back to me that the thank you message was a first and another get together would be arranged.

[teamflames]

There is a thread on TripAdvisor today titled what really happens to the tips, the link is to a blog from an ex employee who states the HSC is divided up based on the results of the customer satisfaction feedback

 

 

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[kazu]

There is a thread on TripAdvisor today titled what really happens to the tips, the link is to a blog from an ex employee who states the HSC is divided up based on the results of the customer satisfaction feedback

 

 

Sent from my iPod touch using Forums mobile app

 

Thanks for the heads up on the article. I checked it out. Unfortunately it doesn't say what cruise line it pertains to and since it is a U.K. Blog, I doubt it is Hal.

Edited February 27, 2016 by kazu

[kazu]

If the occasion arises I always comment on the Let us Know cards.

One cruise ( 34 days) I wrote a thank you note after a get together was arranged for NZ cruisers.......HAL provided finger food, bought our own drinks. The concierge reported back to me that the thank you message was a first and another get together would be arranged.

 

Interesting. When we were on the Westerdam last year, I sent my thank you cards to the officers that attended our meet and greet. (I always do this on my own cards). I received thank you for my thank you cards! And, at our second meet and greet, all 7 of them came back beaming and had mimosas/bloody Mary's and lovely pastries and cupcakes for us. Totally unexpected and a lovely surprise. Not sure why, but I do know those thank you cards were read ;).