Can you change a cabin on your own?

[WrittenOnYourHeart]

Or do you have to call and have a personal cruise consultant do it?

 

I ask because when I was making my tentative (now deposited) reservation, I was doing it online myself as the offices have closed through Friday because of Matthew according to my pcc's voice mail message and my browser froze - the lovely spiny pinwheel. I had selected a cabin, but not gotten to the payment or hold screen yet. That obviously took the cabin out of inventory for a time, so I booked my second choice figuring that like on other cruise line websites I've dealt with (Disney and RCCL) I could go in and change it myself after the cabin had time to release. But I can't figure out how to do it on my own.

 

Possible? Or do I need to wait until I call to have him add gluten-free onto my reservation and hope choice 1 is still available?

[hawkeyetlse]

You can't do it on your own. If you really want to make sure no one else takes your first choice cabin between now and Friday, you can make a second booking. You don't have to shell out another deposit, you can create a hold on the website today (Thursday) and it will block that cabin for you until tomorrow (Friday), when you can hopefully reach a phone rep to sort things out (it doesn't necessarily have to be your PCC, any agent will do).

 

If the cruise is still a long way off, and there is low risk of your cabin being taken, you can just wait until until tomorrow and get them to switch cabins for you.

[biker@sea]

Or do you have to call and have a personal cruise consultant do it?

 

I ask because when I was making my tentative (now deposited) reservation, I was doing it online myself as the offices have closed through Friday because of Matthew according to my pcc's voice mail message and my browser froze - the lovely spiny pinwheel. I had selected a cabin, but not gotten to the payment or hold screen yet. That obviously took the cabin out of inventory for a time, so I booked my second choice figuring that like on other cruise line websites I've dealt with (Disney and RCCL) I could go in and change it myself after the cabin had time to release. But I can't figure out how to do it on my own.

 

Possible? Or do I need to wait until I call to have him add gluten-free onto my reservation and hope choice 1 is still available?

 

Call the main line #

 

The Arizona office's should take care of it.

 

.

[WrittenOnYourHeart]

Thanks! I did check and my 1st choice cabin was still available (studio, no connecting doors, and cabins on three sides so just the one hallway), so I called and got it changed and got gluten-free noted on my reservation. I think the girl I spoke with was relieved to not have to answer a hurricane question! :)

[detroitlions]

Thanks! I did check and my 1st choice cabin was still available (studio, no connecting doors, and cabins on three sides so just the one hallway), so I called and got it changed and got gluten-free noted on my reservation. I think the girl I spoke with was relieved to not have to answer a hurricane question! :)

Don't you think you should of called right away???

[Loralye]

Don't you think you should of called right away???

 

Seriously????

[WrittenOnYourHeart]

Yes, I probably should HAVE called yesterday. As stated in my original post, I DID try yesterday calling the number I had for my PCC and as I stated his voice mail indicated the offices were closed through at least Friday. I am new to NCL and did not realize they have satellite offices that are not affected, so I figured if his vm said "closed through at least Friday" all the call center was.

 

I was fine with the cabin I booked and would have been fine had I not been able to change. It's just a little bit of extra sunshine.

 

But thanks so much for making me feel so welcome. TBH I'm iffy enough on this cruise as it is - if the majority of NCL people are as "helpful" as you two are I may well cancel and go with a friendlier line.

Edited October 6, 2016 by WrittenOnYourHeart

[Loralye]

Yes, I probably should HAVE called yesterday. As stated in my original post, I DID try yesterday calling the number I had for my PCC and as I stated his voice mail indicated the offices were closed through at least Friday. I am new to NCL and did not realize they have satellite offices that are not affected, so I figured if his vm said "closed through at least Friday" all the call center was.

 

I was fine with the cabin I booked and would have been fine had I not been able to change. It's just a little bit of extra sunshine.

 

But thanks so much for making me feel so welcome. TBH I'm iffy enough on this cruise as it is - if the majority of NCL people are as "helpful" as you two are I may well cancel and go with a friendlier line.

 

WrittenOnYourHeart: My "Seriously???" comment was for the guy/gal who posted above me. I felt it was an unwarranted comment that they made. It was also a RUDE comment.

 

Good luck on your cruise... you'll have a blast :) We will be on the Breakaway late next month!!!

[WrittenOnYourHeart]

WrittenOnYourHeart: My "Seriously???" comment was for the guy/gal who posted above me. I felt it was an unwarranted comment that they made. It was also a RUDE comment.

 

Good luck on your cruise... you'll have a blast :) We will be on the Breakaway late next month!!!

 

Thank you for explaining Lotalye!

 

And thanks! I am generally a smaller ship, not all the bells and whistles kind of girl, but it is hard to beat the studio pricing especially when I am only a subway ride from the pier, and I figure that this way I can never be told I can have no opinion on the mega ships not having been on one. :)

[Loralye]

Thank you for explaining Lotalye!

 

And thanks! I am generally a smaller ship, not all the bells and whistles kind of girl, but it is hard to beat the studio pricing especially when I am only a subway ride from the pier, and I figure that this way I can never be told I can have no opinion on the mega ships not having been on one. :)

 

You are 100% correct + the UBP doesn't hurt :D

 

Besides, is there such a thing as a "bad cruise"? NOPE!!!

[WrittenOnYourHeart]

You are 100% correct + the UBP doesn't hurt :D

 

Besides, is there such a thing as a "bad cruise"? NOPE!!!

 

Very true! The UBP is the perk I opted to have (I learned this summer on the Brilliance in the Med that if a beverage package is offered I'd rather buy it and possibly not "break even" than want to get a drink or two but be at the end of the budget - so since this is "free" other than the service fee of course I was going to go for it).

 

And yeah... I'm already planning to get the thermal spa pass and am keeping my fingers crossed I can get an early enough port arrival and boarding time (not sure how this works on NCL - do you select or do they assign?) I can get a Vibe pass - but worst-case I'll explore and find places to chill.

 

I won't be in the classroom, so that's always a bonus!

[riclop]

Or do you have to call and have a personal cruise consultant do it?

 

I ask because when I was making my tentative (now deposited) reservation, I was doing it online myself as the offices have closed through Friday because of Matthew according to my pcc's voice mail message and my browser froze - the lovely spiny pinwheel. I had selected a cabin, but not gotten to the payment or hold screen yet. That obviously took the cabin out of inventory for a time, so I booked my second choice figuring that like on other cruise line websites I've dealt with (Disney and RCCL) I could go in and change it myself after the cabin had time to release. But I can't figure out how to do it on my own.

 

Possible? Or do I need to wait until I call to have him add gluten-free onto my reservation and hope choice 1 is still available?

 

You need to call.