What are the options?

[driverandrews]

Hi my brother is booked on the 31st Aug sailing to the Bahamas he has just received an email saying it’s no longer sailing to this destination and has only offered him a shorter cruise as an alternative plus $100. As I’ve been reading it’s now going to Canada which is the cruise he would like to do as obviously the dates are the same (flights hotel etc all booked ).

Will RCCL allow him to book on this cruise to Canada at a new cost/no difference in price plus keep the offered obc or are his other choices, to cancel or rebook the shorter cruise. He is from the UK so not sure where he stands re cancellation and refund of deposit . Thank you.

[cb at sea]

If he's already booked on that ship on that date, he will have no additional charges. He doesn't have to cancel and rebook.

[matj2000]

Tell your brother he should probably call the cruise line and ask them..

[Biker19]

It's simply an itinerary change - nothing needs to be done.

[Ourusualbeach]

From what I read in another post people were given 3 options.

 

1. Cancel for a full refund

2. Take a cruise in May that’s price protected

3. Take another cruise and get a $100 OBC

 

From the above I’m not sure that doing nothing would keep you on the same cruise. I believe that if you do nothing your cruise will be refunded.

 

If you want to stay on the same cruise then you probably need to call and book at whatever the current rates are and you would also get the $100 OBC.

 

As Matt J suggested call Royal.

[DonnaK]

what ship is this?

[WeatherFx]

Hi my brother is booked on the 31st Aug sailing to the Bahamas he has just received an email saying it’s no longer sailing to this destination and has only offered him a shorter cruise as an alternative plus $100. As I’ve been reading it’s now going to Canada which is the cruise he would like to do as obviously the dates are the same (flights hotel etc all booked ).

Will RCCL allow him to book on this cruise to Canada at a new cost/no difference in price plus keep the offered obc or are his other choices, to cancel or rebook the shorter cruise. He is from the UK so not sure where he stands re cancellation and refund of deposit . Thank you.

 

We are on this cruise as well. RCL Redeployment should be calling him to discuss the options. If not, he can call them at (866) 506-7245. He has until 2/14 to make a decision.

 

We just took the $100 and now we are going to Canada. You keep same confirmation number as well as the same room, rate and any obc you had. They just add an additional $100 redeployment obc for all but suites which get $200 redeployment obc.

[WeatherFx]

Text of options from email.

 

Dear Guest,

We are reaching out to let you know that, regrettably, we have to cancel your Adventure of the Seas sailing on August 31, 2018, as it has been redeployed. We sincerely apologize for any inconvenience this causes and the impact on your vacation. We have some options to make it up to you that we are hoping you will take advantage of. They are as follows:

 

Option 1: Re‐book Selected Sailings

You can re‐book on one of the following:

Adventure of the Seas: 5/11/18, 5/18/18, or 5/25/18

Anthem of the Seas: 9/1/18 or 9/15/18

Serenade of the Seas: 9/23/18, 10/7/18, or 10/21/18

Your original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities and other non‐cruise fare items

Receive a credit to spend onboard per stateroom: $100 for Interior, Ocean View and Balcony staterooms | $200 for Suites

If you incur a fee due to the change in their airline reservations will be reimbursed up to $200 per person, for Domestic Flights & $300 per person, for International Flights.

 

Option 2: Re‐book any other Royal Caribbean Sailing

Re‐book any other Royal Caribbean ship and sail date

Receive a credit to spend onboard per stateroom:

$100 for Interior, Ocean View and Balcony staterooms | $200 for Suites

If you incur a fee due to the change in their airline reservations will be reimbursed up to $200 per person, for Domestic Flights & $300 per person, for International Flights.

 

Option 3: If you choose to cancel

We will process a full refund to the original form of payment, including any nonrefundable deposit

We will call you personally to ensure we reach the best possible solution for you. In the meantime, if you have questions or concerns, please reach out to us at 866‐506‐7245. In order to give you ample time to decide on an option that best fits your needs, you will not need to provide us with your final compensation decision until February 14, 2018.

 

Thank you for your understanding. We hope that you find a suitable vacation option with us, as we have no doubt your vacation will be nothing short of amazing. We look forward to welcoming you onboard.

 

Sincerely,

Royal Caribbean International

 

Also, not spelled out clearly

Option 4: Keep existing cruise and get $100 or $200 redeployment obc. I recommend make the call to above number.

[Biker19]

what ship is this?

Adventure.