Win for consumers against large travel companies

[The_Big_M]

Interesting story on a court case in today's paper, where a holiday apartment renter got sold a very modest place that was promoted as much better. 

 

https://www.smh.com.au/national/act/canberra-man-sues-travel-giant-expedia-over-misleading-and-deceptive-statements-20181217-p50mqn.html

 

Sad the way modern business has gone, that thinks it can say anything to get sales and then not even stand behind it. Further, the company was willing to go to court just to not have to pay the < $1000 back, despite their claims that you can "book with confidence." Really showing the exact opposite.

 

And this is the same day as Jetstar in particular, but all airlines got called out on their dodgy "non-refund" tactics, even when a refund was legally due when they didn't deliver the flight.

Edited December 18, 2018 by The_Big_M

[Kiwi Kruzer]

Its not just large companies . Air B&B is attracting a few dodgy ones as well.

[MicCanberra]

Yes, I think there will be more and more of these stories as companies get taken to court after they stretch the truth with sales and end up with backlash from the public when their complaint is dismissed out of hand.

[Docker123]

 

Another site, HotelQuickly, seems to have cancelled all bookings.

no refunds, just a credit for future use.

 

I use the sites for research, and most often book directly with the hotel.

 

Also, do not book with a debit card, no charge back protections.

 

[Brisbane41]

I read the article. It is commonplace these days to have unscrupulous operators pull tricks like that. It pays to do research. That is why I prefer booking directly with the company in question or if I use an agency site then I make sure I know exactly what I am booking. I am not afraid to pay more money for comfort opposed to going cheap and having an uncomfortable time.