Missing Voyager's Club Points

[Rou-Dyliq]

My husband I cruised for the first time with MSC last November.  We both at separate Voyager's Club numbers that appeared on our confirmations.  We loved the cruise, and are getting to book another but we have discovered that while I was awarded the appropriate number of points for me, my husband's account was awarded no points at all.  Called MSC customer service to find out what happened, and were told they have no idea how to fix it.  Have any of you run into this, and if so were you able to get it corrected?  

[CruisingFox27]

We've had an issue with incorrect points being allocated, I emailed Voyager club directly and they promptly resolved. Unfortunately, I've only UK contact details so can't help you there but someone may have a US email address. 

[Rou-Dyliq]

Thanks for your reply!  It gives me encouragement that you were able to get it sorted out, even if you used a contact I can't.  I will try again tomorrow and see what I can get done.  

[Epos Man]

try this contact for voyagers club usa

 

MSCVoyagersClub@msccruisesusa.com

[glittergal1]

Yes I hadnt had my points added from my last cruise however my husband had his added, I emailed voyagers and within a few days had a reply and they had been added 

[Rou-Dyliq]

I just wanted to report that the email included in this thread is the correct email for US Voyager's Club, and they have resolved our problems.  Thank you all so much!

[sidari]

Who paid your final bill ? Only that person will be given the points for onboard spend. The same goes for everyone else hence the reason why one person could be gold while the other is say silver.

Your other half should have points for each night of the cruise related to the type of cabin booked.

[Rou-Dyliq]

I did - and was awarded points appropriately.  My husband was awarded NO points at all and he should have had 1500.  It has been corrected now though!  

[tonyfes]

Hi, does anybody know how to get get their voyagers points awarded for cruises in South africa as I have been trying to get my points awarded for my last cruise in march to avail. the telephone number given (087 075 0850) does not go through.