teacherman Posted December 10, 2019 #1 Share Posted December 10, 2019 We have a reservation on American Airlines to S America on Jan 5. I went into "Passenger Information" to enter our passport information and Global Entry numbers. My information, but not my wife's, showed that I have a Redress Number. I do not. The number shown is my son's phone number which I entered under Emergency Contact. I think it must have happened when I used Auto Fill to put in some information (BAD IDEA). So, I deleted it and said "save changes". I went back into the profile the next day, and the redress number is still there, but my passport information is missing. My wife's information is still there. Should I try and contact AA to deal with this? If so, who would I contact? I believe a real redress number has 7 digits and the phone number has 10 digits. Should I just leave it alone, since I don't really have a number? Have any of you had this happen to you? Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted December 10, 2019 #2 Share Posted December 10, 2019 2 minutes ago, teacherman said: Should I try and contact AA to deal with this? If so, who would I contact? Absolutely yes. AA reservations has access to your records. And an agent can transfer you to a supervisor if need be. Link to comment Share on other sites More sharing options...
teacherman Posted December 10, 2019 Author #3 Share Posted December 10, 2019 I spoke with an agent who transferred me to the Web Site Support staff. It took them about 10 minutes to take care of the problem. Advice to all-do not use auto-fill feature (on Chrome) do do an airline reservation. Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted December 10, 2019 #4 Share Posted December 10, 2019 8 minutes ago, teacherman said: Advice to all-do not use auto-fill feature (on Chrome) do do an airline reservation. There is nothing wrong with using any auto-fill feature. The problem comes up when you hit the submit button before double-checking all of the entries. You probably check the date, time and cities for the flights...check everything else too. 1 Link to comment Share on other sites More sharing options...
CruiserBruce Posted December 10, 2019 #5 Share Posted December 10, 2019 Agree...its about doublechecking what you fill into the slots on the form. Not necessarily the autofill feature. Proofreading is an important skill! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now