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[sheridan318]

Hi 

If I want to make a complaint who is the best person to email in the chain of command?  I have already had a meeting with the guest services manager and unfortunately we have not had the problem resolved 

Thanks

[Big Kev]

19 minutes ago, sheridan318 said:

Hi 

If I want to make a complaint who is the best person to email in the chain of command?  I have already had a meeting with the guest services manager and unfortunately we have not had the problem resolved 

Thanks

Guest Services Manager would ultimately answer upchain to the onboard Hotel Manager.

 

[Ready 2 Cruise]

mbayley@rccl.com
 

Michael Bayley the CEO. I emailed him, got a response 3 days later and my issue was well taken care of. Good luck!

[sheridan318]

Thanks for the answers

[sparks1093]

If you are still onboard the Hotel Director/Manager would be your next stop.