Carnival Phone Lines

[jstrutton]

I fully understand they are getting swamped with phone calls.  But I called yesterday and was on hold for 2+ hours and finally had to give up.  So, this morning I called as soon as they opened at 0700 and still on hold again,  It has only been 25 minutes but guessing this will be another 2 hour + adventure again. 

 

I know most of their staff are working remotely but just get your stuff together and answer some phones.

 

 

[shof515]

having done work on pbx (phone) system, the phone lines is working as normal. the problem is staffing. if the total number of staff to handle calls is low and there is high call volume, unfortunately  you have to wait.

[Gamecock_Cruiser]

50,000 people trying to get through on 100 lines. It is just going to take a while. 

[uncleg]

I called yesterday around 8-8:30 EST no waiting...I may have just been lucky...had my July cruise cancelled in less than 5 minutes.  Carnival Rep was very nice and easy to work with.

[teknoge3k]

Times like this it really pays off to have a PVP where you can just shoot an email or a text to. 

[Kansaslunchlady]

My cruise was canceled yesterday. I called this morning around 8am, answered right away. I spent about 45 minutes getting rebooked for next May. So sad to miss my summer vacation this year, but kinda excited for my first b2b next May!

[daley18]

I had to call on Saturday and Sunday and got through immediately both times.  I guess I got in right on time.