CarolinaMamma Posted January 2, 2021 #1 Share Posted January 2, 2021 I had 4 CruiseNext certificates, two of which I used to book a cruise last spring, Haven 2-bedroom family villa. That cruise was cancelled and I got a refund. I actually got the refund through Amex, because NCL was still holding onto my money for more than 60 days after the scheduled cruise, despite my asking for a refund on the first possible day, and I didn’t feel like giving them an interest-free loan of >$10k any longer. Anyway, when my TA went to book a cruise for us today, he said it was showing that we had 8 cruise next certificates, all bought on the same day in 2019. I am certain we only bought 4. Did NCL screw up, or was there some granting of extra certificates that I did not know about? I know I can call them, but I’m not in the mood for a sales pitch or being on hold to fix their mistake right now, so thought I’d ask here if there was any doubling of CN certificates that I didn’t know about. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted January 2, 2021 #2 Share Posted January 2, 2021 Have you logged on to your MyNCL account to see what certificates and certificate numbers there are in your account? Link to comment Share on other sites More sharing options...
CarolinaMamma Posted January 2, 2021 Author #3 Share Posted January 2, 2021 33 minutes ago, BirdTravels said: Have you logged on to your MyNCL account to see what certificates and certificate numbers there are in your account? No. The certificates are IB my husband’s name (because he had a higher balance on his onboard account when we bought them) so I haven’t logged into his account to look, but the TA says he saw 8. Link to comment Share on other sites More sharing options...
xcell Posted January 2, 2021 #4 Share Posted January 2, 2021 I'd log into your husband's account and check. Probably a glitch/error but if they are in your husband's account, I guess you have 8. Link to comment Share on other sites More sharing options...
DAVLIB007 Posted January 2, 2021 #5 Share Posted January 2, 2021 no same thing happened to me but they were just duplicates had 2 showed 4 Link to comment Share on other sites More sharing options...
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