Is there a way to see online what credits I have from a cancelled cruise?

[CandR314]

Hi! I had May 2020 (Alaska) and November 2020 (southern Caribbean) cruises that were cancelled. I've rebooked Alaska for 2022, but have not decided what to do with the Caribbean booking. Is there a way to see online what credits I have from a cancelled cruise? I know I have OBC, but I don't remember what my FCC was.

[MistyRo76]

I don't believe their is. Our PVP said she would have to wait until we actually rebooked and then they work out what the credits are and applied them. It was a little weird and complicated on how they had to do it and I still don't entirely understand it! But it all worked out math-wise in the end, so that's all I cared about! lol

[dbrucern]

I had this problem also could not look up and had to wait until I rebooked so now I print out everything sent to me by my PVP and all cruise information so that I know what I should be getting

[Ellusionz]

You just need your old booking number for the cancelled cruise and your PVP can look it up.