How do you cancel a cruise that was booked direct with p&o?

[carer]

I need to cancel a cruise, the p&o terms and conditions say this needs to be done in writing. I sent a letter signed delivery to p&o last week, now I read on their website that they are unable to process postal communications at the moment.  I also tried phoning several times but you get cut off after two minutes as they are too busy to answer at the moment.

Has anyone successfully cancelled a cruise recently, if so how did you do it?

[Harry Peterson]

You’ve done the important thing by putting it in writing, though an email would also do the trick.

 

Probably just a question of keeping trying on the phones, but others may suggest the best times. I’d usually try the minute lines open in the morning.

 

Presumably you did book direct?

[wowzz]

12 minutes ago, Harry Peterson said:

Presumably you did book direct?

Harry, that is what the OP said in the thread title.

[Harry Peterson]

5 minutes ago, wowzz said:

Harry, that is what the OP said in the thread title.

So it is. My apologies for being so unobservant. 🙃

[terrierjohn]

It has been suggested that you press the new booking option, that way gives you the best chance of getting a speedy response.