Emergency number for family to reach us

[Dinah1230]

I've searched the HAL website but can't find phone numbers for family members to reach us in case of emergency. We're sailing on the Rotterdam 7/29-8/14

[Mary229]

https://www.hollandamerica.com/en_US/contact-us1.html
 

scroll down to emergency contacts

[FlaMariner]

Here is a link w/ship to shore phone calling...Again, for family to reach you on the ship in an emergency...This is what we give the family back home. 

 

https://www.hollandamerica.com/en_US/faq.shipboard-life.what-are-your-emergency-phone-numbers.html

 

I found this link from my old saved info so you may want to verify if still valid.  The link works but cannot find this on the HAL website today.

Edited July 22, 2022 by FlaMariner

[kwb101]

I think you will receive this information in your boarding pass packet. If I remember right, it will cost the caller $16 per minute. 

[Howasaur]

We had a Family emergency while on the Amazon Rio Cruise 2015. They called Holland America and our travel agent. We received a wake up call from the front desk that we had a phone call. Spoke to family member regarding emergency and front desk were well aware it was an emergency due to our reaction. It took two days to reach a port we could fly from and Holland America back to Calgary Canada Staff were their for us 100%. Very kind and helpful.  We had to fill out paper work afterwards to get some money back (Travel and Health Insurance is a must) Long story short we got a refund way more than  we thought we would get. Very pleased with Holland America It took a short while after being home that the situation stabilized itself.  If you go through a travel agent leave there card by your phone at home along with the ships info. or Call Holland America Head office explain situation. It depends on the emergency but phone calls % to be exact we were not charged for and they made sure we got to airport safely.

[ShipWalker]

14 hours ago, FlaMariner said:

Here is a link w/ship to shore phone calling...Again, for family to reach you on the ship in an emergency...This is what we give the family back home. 

 

https://www.hollandamerica.com/en_US/faq.shipboard-life.what-are-your-emergency-phone-numbers.html

...

Holland America Emergency Phone Numbers

 

"At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use.

 

Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 800-426-0327.

 

Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-286-3294.*

 

*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.

 

Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. (shipdial.com) A credit card is required for all inbound phone calls to a ship. The rate is $USD16.00 per minute and billing begins at the time specified. Please have the ship's name, your party's name and stateroom number before you call. Instructions:

 

1. Dial 1-800-993-5483 (US). From outside the U.S. access 1-321-837-6106.
2. Listen to the announcement.
3. Listen to the menu and select the number that corresponds to the ship you are calling.
4. If you receive a busy signal or message, please hang up quickly and try your call again.

 

Please print this page and give it to whomever you wish for dialing instructions."

 

Edited July 23, 2022 by ShipWalker

[aeraen]

Thank you for this Shipwalker, and FlaMariner.  I've copied the info and included it in the itinerary info doc I made for our adult children.  We used to blithely skip off without telling a soul, but as we get older, and with aging parents ourselves, it's important to make sure everyone knows how to find us.