March 2022 Sky Transatlantic - Still Awaiting Promised Compensation

[USVIcruizer]

Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London.
Note:  I DO NOT blame Princess for that unfortunate situation.

Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help.  Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April. 

On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response:

Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com)
Lorna Warren, VP Guest Services (lwarren@princesscruises.com)
Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com)

If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance.  If not, I kindly request that you don't reply.

Edited August 2, 2022 by USVIcruizer

[antsp]

Where are u from

[dickinson]

Try Jan Swartz at jswartz@princess.com

Also John Padgett at jpadgett@princess.com

 

Good luck and sorry for your troubles.  Hope you recovered nicely from Covid.

[PacnGoNow]

34 minutes ago, USVIcruizer said:

Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London.
Note:  I DO NOT blame Princess for that unfortunate situation.

Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help.  Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April. 

On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response:

Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com)
Lorna Warren, VP Guest Services (lwarren@princesscruises.com)
Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com)

If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance.  If not, I kindly request that you don't reply.

Others have recently posted it took 4 mos to get their refunds. 

[antsp]

That's why I would never tell Princess I had covid

[USVIcruizer]

4 hours ago, dickinson said:

Try Jan Swartz at jswartz@princess.com

Also John Padgett at jpadgett@princess.com

 

Good luck and sorry for your troubles.  Hope you recovered nicely from Covid.

Thanks very much for the info and yes, both recovered thank goodness!

 

[USVIcruizer]

4 hours ago, PacnGoNow said:

Others have recently posted it took 4 mos to get their refunds. 

We may be making progress, fingers crossed - appreciate your response.