Set sail issues?

[Breezie68]

Same situation here, sailing Oasis Nov 2nd.

[LINDAE3213]

my morning began when my car did not start and had to wait an hour for AAA... my battery was fine .. turns out he said first cold morning in NJ  and too much water in the fuel  .. .he likened it to a bad batch of gas from the nearby wawa.

so i got to work late and have been frantically scrambling all day with issues.

just saw the messages and went online and got my boarding passes !   thanks for the heads up.

they did not seem to load on my app but will try that again later from home.  for now i have  the printed versions and am very grateful for the updates here which prompted me to look 

[OCSC Mike]

Glad something went well at least, Linda.

[Tiggerontheseas]

3 hours ago, Sirap said:

Quick check the app or online. My sea pass cards just showed up.

 

 

Mine too!  We sail in 12 days and they are finally working today for the first time.  So glad that they seem to have resolved the issue.  🙂

[Ret MP]

I've documented this issue in here a few times for the past couple weeks.  Can't get set sail pass on mobile or PC/Laptop.  I've emailed, no response.  I've called and I was told that they passed it on to IT.  Didn't do any good.  Called again on Saturday and the lady said that she saw where I called about a week ago but she was going to get an IT Ticket # for me.  I was put on hold for a while two or three times.  She eventually said that she was waiting on the "Resolutions"😁🤣 Desk to generate a ticket #.  I said wait a minute, I called last week and you are just now getting a ticket # for the issue I reported last week?  Her response was that the first time you call, the take note of the issue and just hope that the issue resolves itself. Well, it didn't and I asked did anybody check on it to see if it had resolved itself.  She said no, they wait for the customer/guest/passenger to call back.  I let her know that that is a bunch of B.S.  So, I now have a Ticket # but no Set Sail Pass/Boarding Pass, yet.  My cruise is Oct 31st.  So, I have a little time left.  

 

This is my mantra, "ROYAL "IT" IS INCOMPETENT. ROYAL "IT" SUCKS" 

Edited October 3, 2022 by Ret MP

[3kidsncats]

Ours has also showed up!!  Very happy with the assignment that I can now see with the barcode trick.  Now the quandary — we actually bid on this category, but are not “officially” assigned it yet.  Should I cancel the bid?  We also bid on the next level up, which I will obviously keep. (And I have double checked, not charged for an upgrade, it still shows as an active bid, etc)

[Biker19]

5 minutes ago, 3kidsncats said:

Should I cancel the bid?

Yes, unlikely that assignment will change.

[3kidsncats]

1 minute ago, Biker19 said:

Yes, unlikely that assignment will change.

Thanks for sharing your opinion.  While you were sharing it, I was creating a thread for opinions, lol. I agree with you, but will hold off a bit just cuz now I’m curious what the broader consensus is

[Biker19]

2 minutes ago, 3kidsncats said:

but will hold off a bit just cuz I’m curious what the broader consensus is

And take a chance RCI will charge you for something you already have? You can always resubmit your bid, buy you can't get your money back after a Royal Up win.

Edited October 3, 2022 by Biker19

[3kidsncats]

It’s a $10 bid, so not super worried about it.  The deck number has already been removed from the set sail pass — now says “reprint” instead of 10.  But the one I put in my wallet, shows the deck number.  I guess i just don’t fully trust their IT dept at the moment

Edited October 3, 2022 by 3kidsncats

[gloriason]

I was also able to print my Set Sail Pass but I had to change my browser from Chrome to Microsoft Edge.  If you are still having trouble printing your Set Sail Pass, you may want to try that if you use Chrome.

[gloriason]

26 minutes ago, 3kidsncats said:

Ours has also showed up!!  Very happy with the assignment that I can now see with the barcode trick.  Now the quandary — we actually bid on this category, but are not “officially” assigned it yet.  Should I cancel the bid?  We also bid on the next level up, which I will obviously keep. (And I have double checked, not charged for an upgrade, it still shows as an active bid, etc)

What is the barcode trick?

[3kidsncats]

17 minutes ago, gloriason said:

What is the barcode trick?

If you actually get a set sail pass, you can use a barcode scanner app to read the barcode.  The last four numbers that come up are your tentative cabin number

[Ret MP]

Imagine that, my Set Sale Pass is now available on the website.  Whooop Whooop!

[OCSC Mike]

29 minutes ago, 3kidsncats said:

If you actually get a set sail pass, you can use a barcode scanner app to read the barcode.  The last four numbers that come up are your tentative cabin number

 

You can also add it to your Apple wallet if you use an iPhone.

[3kidsncats]

22 minutes ago, OCSC Mike said:

 

You can also add it to your Apple wallet if you use an iPhone.

Yes, that works too

[Ret MP]

57 minutes ago, Ret MP said:

Imagine that, my Set Sale Pass is now available on the website.  Whooop Whooop!

In the app, also!