"Have it all" questions &/or confusion

[Banditswife]

When we purchased the have it all pkg, she allowed us to book our specialty dining & an excursion.  It was my understanding that the shore ex credit was for 1 shore excursion, so we chose 1 that was close to the $100 limit.  After doing this our booking showed that we used our dining credit & our itinerary shows our shore ex as being booked & pd for.  

Here is my confusion:  Our booking still showed the $100 shore ex as still available.  I just thought it hadn't been taken off yet.  I wanted to pay for a 2nd shore ex, still keeping the original tour.  It kept giving me an error, so I called the shore ex number & was told I still have the $100 credit.  I explained I didn't want to lose the tour we booked originally, just wanted to purchase another 1.  She said the original shore ex showed as being booked & paid, then allowed me to use the credit to book my 2nd shore ex (different port.)  This 2nd tour was $49.95 & now our booking says we have a $50.05 shore ex credit.  What am I missing?  Or did the original rep make a mistake & forget to charge us for the $99.95 tour?

When I look at our itinerary, it now shows our dining reservation & both shore excursions.  I just don't want to get on the ship & have them deny 1 of our tours. And will we be allowed to use that $50.05  credit for another tour once we board the ship?

[Cruise Suzy]

How long is your cruise? You may be eligible for $200 shore excursion credit.

[Banditswife]

13 minutes ago, Cruise Suzy said:

How long is your cruise? You may be eligible for $200 shore excursion credit.

We are actually doing 2 --7 day cruises.   B2B, bought the HIA pkg for each segment.  Each segment is showing the same exact thing- 2 shore ex booked & pd for with the $50.05 credit remaining

[Cruise Suzy]

Do you have one or two booking numbers?

[crystalspin]

Are the ShoreX bookings for one or both of you? You should have 2x$100 per 7-day segment.

 

Originally this was worded as if it were ONE shore excursion up to $100, but rapidly became $100 (per person) *towards* ship excursions. I have $0.05 credit (times two pax) after booking $99.95 ex. (times two pax).

[CruiseCruiseCruise13]

If you booked the B2B on one booking number, you would’ve been entitled to $200 per person shore ex credit. If it is 2 booking numbers this would have given you $100 per person, per booking number.
So if the excursions are in different segments, you will have used booking #1 credit for shore A and booking #2 credit for shore ex B. 
I hope this makes sense and hasn’t added to the confusion. 
 

either way you are entitled to $200 credit per person, so if you’re showing booked on both excursions, you’re booked 🙂

[Banditswife]

We have 2 booking #s.  But have been given $200 credit per person X 2 cruises = $400 per person

My husband's itinerary says the same thing.  I think I have come to the conclusion that someone made a mistake when we originally purchased the HIA.  They must have forgotten to deduct cost of the original shore x.  I have decided to not worry about it, I have no problem if they come back & tell me I have to pay for the $49.95 tour.  It is not my intention to cheat the system, but if I get a free tour by their error- so be it.  I tried to explain it to the rep & have done my due diligence.

[Cruise Suzy]

That's what I'd do. Sometimes it's not just worth your time and effort to correct something that's in your favor. Of course, if it were several thousands $$, that's another story.

[CruiseCruiseCruise13]

I wound also double check that you haven’t just paid for the first excursion, check your card statement and the cost breakdown for the cruise make sure they match. 
Otherwise, enjoy your free excursions. You did what you could! 

[Banditswife]

Thank you all for your thoughts.  Checked credit card account & found no extra charges.  I will just enjoy my free tours.  If they catch their mistake, we have no problem paying for the less expensive tour.

[Iamthesea]

My two daughters and I once booked a stateroom together on a Celebrity cruise.  The cruise fare included an Alcoholic Classic drink package for the first two passengers, and a Non-alcoholic Classic drink package for the 3rd person in the stateroom.  I designated myself as the 3rd passenger because I do not drink that much alcohol and figured I would just pay for what ever drink I had each evening.  However, I did want to upgrade to a Premium Non-Alcoholic package to be able to get Vitamin Water and a few other things not in the Classic package.   I paid very little to do this.  When we arrived at the cruise port and received our stateroom cards, my card had printed at the top Alcoholic Premium Package.  Whoops...someone made a mistake!   I mentioned it at the Guest Relations desk and got a shoulder shrug.  What was a I to do?  I ended up having some very nice cocktails on that cruise. More than I normally do! 😎

[dot73]

If you buy the HIA online, can it be cancelled before the cruise?  Thank you.

[Banditswife]

5 hours ago, dot73 said:

If you buy the HIA online, can it be cancelled before the cruise?  Thank you.

I am pretty sure you have to call the excursions number listed on their page.  At least I couldn't figure out how to do it online.  The original rep did make booking it easy & I was able to schedule our premium dining.  She also allowed me to book the original shore excursions.   Their telephone # is listed on your booking.

[dot73]

38 minutes ago, Banditswife said:

I am pretty sure you have to call the excursions number listed on their page.  At least I couldn't figure out how to do it online.  The original rep did make booking it easy & I was able to schedule our premium dining.  She also allowed me to book the original shore excursions.   Their telephone # is listed on your booking.

Thank you for your suggestion.  I have never purchased the HIA before and have some other questions.  I will call HAL next week.

[Banditswife]

1 minute ago, dot73 said:

Thank you for your suggestion.  I have never purchased the HIA before and have some other questions.  I will call HAL next week.

It is a separate dept from the booking dept.  Personally, we are looking forward to having the HIA pkg.  We have never had it before.

[Banditswife]

Update:  We had booked the HIA pkg & booked $99.95 pp tours along with our specialty dining.  But our booking continued to show the $100 shore ex credit.  When trying to pay for an additional tour, I was told we had that credit.  After booking a 2nd tour, our booking then said we had a $50.05 credit.  Today I checked our booking again & credit is gone.  It says "redeemed."  So they must have figured out their mistake.  They did not remove any of our pre booked tours from our itinerary, so I guess we ended up with 1 free tour, unless they take that one away.

[Cruise Suzy]

Thanks for the update. Keep checking your itinerary - especially once onboard. Sometimes our dining reservations were shown online the day before boarding but gone once onboard.

[Banditswife]

3 minutes ago, Cruise Suzy said:

Thanks for the update. Keep checking your itinerary - especially once onboard. Sometimes our dining reservations were shown online the day before boarding but gone once onboard.

ok, will do, thanks