Crystal Announces Launch of Exceptional Initiative Guests who Lost Money Under Crystal Cruises’ Former Ownership Can Apply

[Cjohns16]

This last comment  from  Tillie Texas must gone down in history as  customer service  from Crystal  New at the highest level ever. 

[Keith1010]

Yes as Vince notes this is certainly an outliner as very few people would have gotten money back from their CC company after the Exceptional Initiative program rolled out.

 

As noted on the last few posts and for a few months for those who applied for the voucher Crystal checked verified with Moecker that the money you were requesting is what their records showed you being owed. In most cases what you requested is what you got. In some cases it turned out to be lower and even in some cases higher. And in some cases this process revealed incorrect information by Moecker.

 

You had to have applied for the voucher by 8/1/23.

 

You must have applied for the first sub-credit by or before 10/1/23 for the vouchers not to expire.

 

You must use the sub-credits by booking a cruise(s) departing by or before 12/23/25.

 

When Moecker does make the payouts for any unused sub-credits not applied (not applied is the key) Crystal will reduce the amount of any unused sub-credits) by the amount you got back from Moecker.  Unused is sub-credits not applied; not cruises not yet sailed. So if you have applied all of your sub-credits but not yet sailed whatever you get back from Moecker will not impact the amount of those sub-credits.

 

This information is contained on the Crystal Website at:

 

https://www.crystalcruises.com/legal/exceptional-initiative-terms-and-conditions

 

Keith