Booking Transfer Response Time??

[shanecindy21403]

I've always booked direct then send a form to revenue support to transfer to my agent and it's done in a day or two. This time I did it on Sunday the 5th and got a email back saying I had to send it to adminsupport@princesscruises.com.

I have now sent it 3 times this week to admin support and it still hasn't been transferred. Is this the new norm? Is there a number I could call to get them to move a little faster? My TA leaves next week for her own personal vacation and I'd like this resolved before she leaves. 

Thanks!

 

Also anybody have the updated form? Mine still says to send it to revenue support.

[wallyj]

I believe the same info requested is on the updated form with the adminsupport email address. Only change I can see is the email you send the form to.

 

My latest experience with the transfer request form was for a on board booking I made on the Sapphire. When I got home on July 12th,  I emailed the form on July 13. Was told it can take 10 business days. On July 26, I emailed my TA if they could call Princess and was told, until the booking is transferred, Princess will not talk to my TA. My TA suggested I resend the transfer request email. I did the morning of the 27th, adding 2nd request in the title. 
 

I happen to be on a Princess ship, so I asked guest services if I could call Princess as final payment was August 3. When I finally got thru to talk to a Princess representative, they notified my the bookings showed the TA I requested, so either my 2nd request email got their attention or it took 14 days for them to complete. I saw an earlier thread where it was posted the email was sent on a Sunday and the request was completed by Wednesday for a direct to TA transfer request.

 

Mine was a TA to TA transfer request as the TA who booked the cruise I was sailing on, is automatically assigned any new booking I do on board. I wanted to use another TA who would offer a discount or OBC.

 

Why book direct if you know you want to use a TA, would save time to book with the TA? 

 

 

Edited August 11, 2023 by wallyj

[PacnGoNow]

8 hours ago, shanecindy21403 said:

I've always booked direct then send a form to revenue support to transfer to my agent and it's done in a day or two. This time I did it on Sunday the 5th and got a email back saying I had to send it to adminsupport@princesscruises.com.

I have now sent it 3 times this week to admin support and it still hasn't been transferred. Is this the new norm? Is there a number I could call to get them to move a little faster? My TA leaves next week for her own personal vacation and I'd like this resolved before she leaves. 

Thanks!

 

Also anybody have the updated form? Mine still says to send it to revenue support.

IF it hasn’t transferred yet….

 

IF the same price and promos are still available…your TA can just book a new booking, pick a similar cabin. Then you can call in and cancel the one you booked, tell your agent when that has been done.

Your agent can go in quickly and grab the cabin you just released.

 

This will only work, IF the same price is available and yes you would have to call in and yes, a slight chance someone could grab the cabin. Not likely, but possible.

 

I’ve did this just recently, because I wanted a specific cabin and it was a weekend.  

 

[shanecindy21403]

Thanks! I always book direct because for some reason she can't never find the same price I can find. I can always get a lower with price with my casino discounts etc. Then I transfer to her for a nice cash off discount. Then I don't bother her again except to make payment. I'm very low maintenance.

[EllieinNJ]

Last month I faxed the form to the number listed on the form.  After 2 weeks not hearing anything I scanned the form and attached it to the email and sent it again.  It was transferred that same day.

[sabookkeeper]

When I transferred my booking to my TA it was very easy.  My TA sent me the form to fill out.  I completed it and emailed it back to her.  Two days later the cruise had been transferred.