How to get paid for casino winnings after a cruise?

[sms2793]

I recently took an Alaskan cruise on Holland America. I won some money in the casino, but didn't have a chance to cash in my winnings before we arrived in port and the casino was closed. I submitted a request for payment through Global Casino Services (Carnival). Has anyone out there had experience with this? Do you know how long it normally takes to get a check? I am really hoping I will get paid my balance. It was over 1000.00. This was my first cruise.

[Elaine5715]

6 minutes ago, sms2793 said:

I recently took an Alaskan cruise on Holland America. I won some money in the casino, but didn't have a chance to cash in my winnings before we arrived in port and the casino was closed. I submitted a request for payment through Global Casino Services (Carnival). Has anyone out there had experience with this? Do you know how long it normally takes to get a check? I am really hoping I will get paid my balance. It was over 1000.00. This was my first cruise.

They will send you a check.  It takes a couple of weeks/

[leaveitallbehind]

As I understand it, they reconcile unpaid casino winnings when they close the books on each cruise, which commences the week following each cruise.  As @Elaine5715indicates, it may take some time for the check to be issued and reach you, but the process begins immediately following your cruise.

 

BTW, congrats on your winnings - one of the few cruisers who can make that claim LOL.

Edited October 19, 2023 by leaveitallbehind

[sms2793]

17 hours ago, leaveitallbehind said:

As I understand it, they reconcile unpaid casino winnings when they close the books on each cruise, which commences the week following each cruise.  As @Elaine5715indicates, it may take some time for the check to be issued and reach you, but the process begins immediately following your cruise.

 

BTW, congrats on your winnings - one of the few cruisers who can make that claim LOL.

Thank you very much for the information. I appreciate it very much!

[sms2793]

Thank you very much for the information! I appreciate it! I will just continue to wait.

 

BTW, I was pleasantly surprised with winning, was not expecting that! LOL

[memoak]

On 10/19/2023 at 2:56 PM, Elaine5715 said:

They will send you a check.  It takes a couple of weeks/

You will have to wait for a check via snail mail could take up to a month

[Elaine5715]

On 10/19/2023 at 5:56 PM, Elaine5715 said:

They will send you a check.  It takes a couple of weeks/

 

2 hours ago, memoak said:

You will have to wait for a check via snail mail could take up to a month

Now, that you say it, it makes more sense

[leaveitallbehind]

2 hours ago, Elaine5715 said:

 

Now, that you say it, it makes more sense

The mail portion of the process would likely only be a matter of several days from point A to point B.  The bigger issue is that although they start closing the books on a given cruise immediately in the week following the cruise, that process can take a few weeks to get through the various levels of accounting and approvals and check cutting cycles, etc. This process is typical of any major corporation and is where the time takes for you to actually receive the check.

Edited October 21, 2023 by leaveitallbehind

[sms2793]

You guys have been very helpful and I appreciate the information! Hope you have a good weekend!

[sms2793]

Thank you for the feedback everyone. I received a check from Carnival for my casino winnings on Friday!