Family Emergency

[trtog7]

What phone number to use in case family needs to contact you in case of an emergency during a cruise?

Is it one number for all HAL boats or a specific one per boat?

[ski ww]

I think a HAL head office one would do the trick.

[POA1]

See the attached PDF. It's for the Grand Voyages, but the same info allies to the Lesser Voyage, the kind we take.

 

 

103122_Communication_At_Sea.pdf

[ShipWalker]

This is from the HAL FAQ webpage. (FAQs link is found at the bottom of the HAL homepage)

 

Q- What are your emergency phone numbers?

 

At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 800-426-0327.

 

Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-286-3294.*

 

*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.

 

Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is $USD16.00 per minute and billing begins at the time specified. Please have the ship's name, your party's name and stateroom number before you call. Instructions:

1. Dial 1-800-993-5483 (US). From outside the U.S. access 1-321-837-6106.
2. Listen to the announcement.
3. Listen to the menu and select the number that corresponds to the ship you are calling.
4. If you receive a busy signal or message, please hang up quickly and try your call again.

Please print this page and give it to whomever you wish for dialing instructions.