Well here's a new one for the X website

[Mike981]

Seen it for a couple of days now. I'm just trying to look at my itinerary and get this message.

[SerraG]

That used to happen to me when I tried to log into the website using more than one browser / tab.  Try closing out of all locations you might be logged in, waiting a couple of hours, and then trying again.  

[LB_NJ]

I have seen this before.  Nothing new.  You might also want to clear all the cookies on your browser in addition to what SerraG says.

If doesn't ever clear up you might have to call

[toucan49]

3 hours ago, Mike981 said:

Seen it for a couple of days now. I'm just trying to look at my itinerary and get this message.

I have seen this also for the past few days!!!!

[dlh015]

3 hours ago, Mike981 said:

Seen it for a couple of days now. I'm just trying to look at my itinerary and get this message.

Yep, do see this from time to time over the last month or so. And it happens at strange times. For example, I'll be looking at excursions on my cruise...then go to my order history to check the price I paid for an excursion (yeah, looking for a drop...), then go back to the main reservation page and click on Mange my Reservation on that cruise...and find it's locked. Then I just log out and come back later...

 

Interestingly, it doesn't happen all the time. 

 

The only other time I've seen it locked was when I was working with a support rep...they had made a change and after I hung up, the reservation was locked...but this is normal...

 

[Mike981]

Well this is a very kind support group, thank you.

 

I'll try again tomorrow and if no luck I'll call and use my best Captain Stubing voice.

[Jim_Iain]

I've had that happen quite often    Generally if you have been into "Manage my Reservation"  you get locked out for 10-15 minutes.    This can also occur is Celebrity or your agent are in your reservation for some reason.  

 

If still getting after 10-15 minutes try clearing your cache and cookies.