Carnival e-mail responses

[S.S.Oceanlover]

What's up with Carnivals e-mail responses. It seems any time I want a simple question answered I always get a reply to call 1-800-Carnival to help me better?

 

Do they ever actually answer a question via e-mail?

 

I asked a simple question:

When would final payment be due for the 10/22 Legend cruise to nowhere leaving from NY.

 

They couldn't answer that?????

 

 

(sorry just venting) :confused:

 

Bill

[RichardK]

I'm neither being argumentative or rude, but cruise lines have standard policies on final payment which is generally pretty well known -- e.g., 70-days prior for 7 day cruises, etc. Plus, that information is very easily obtainable on their's and other cruise line's web-site, under FAQ, etc.

 

With limited resources, maybe you are getting a canned/quick response, and they are giving the personal touch in hitting the more important, "harder" questions first???

 

Just my thoughts.................

[S.S.Oceanlover]

Richard,

I didn't think your response was either rude nor argumentative.

 

Believe me I spent 10-15 minutes looking through the FAQS and other places on their website but couldn't find the information I needed. After that amount of time I figured it would be easier to just email them.

 

Since cruises to nowhere are not the norm the final payment dates are different from regular cruises. I was asking because the agency i booked with wanted final payment July 29 when initially I was told Aug 23. Everybody else i know that is booked on this cruise also has a final payment date of Aug 23.

 

Below are the categories listed on the FAQS page. I still can't find final payment dates although I'm sure they are on their website somewhere.

 

"Funship" Dollars Gift Certificates

What are Carnival "Funship" Dollars?

 

 

"Fun Ship" Freddy

Who is "Fun Ship" Freddy?

 

 

Activities and Entertainment

Are there golfing tours available?

What activities are available on board?

 

 

Age Policy

Are there any age restrictions on board?

Can I sail with my infant?

How old do you have to be to travel alone?

 

 

Airport/ Hotel Transfers

Does Carnival offer transportation services from Long Beach?

Does Carnival offer transportation services from San Diego?

Does Carnival offer transportation services in Galveston?

Does Carnival offer transportation services in Honolulu?

Does Carnival offer transportation services in New Orleans?

Does Carnival offer transportation services in New York?

Does Carnival offer transportation services in Norfolk?

Does Carnival offer transportation services in San Juan?

Does Carnival offer transportation services on Alaska cruises?

Do you offer bus transfers from areas around Florida to the port of Miami or Port Everglades?

Do You Offer Transportation in Tampa?

Do You Offer Transportation to Port Canaveral?

Do You Offer Transportation to Port Everglades?

Do You Provide Transportation in Miami?

 

 

Arranging Parties and Meetings

Can I have a private party on board?

 

 

AV Media Presents "Travelog"

What is a Travelog?

 

 

Baggage Information

Do you have luggage restrictions?

How Do I Report Damaged or Lost Luggage?

 

 

Balcony

How high are the balcony railings?

 

 

Beverage Service

Can I Bring Liquor On Board?

What is the Fountain Fun Card?

 

 

Booking Number

How do I add my booking number to carnival.com?

 

 

Camp Carnival Program

Do you have sample activities for children ages 6-8?

Do you have sample activities for children ages 9-11?

Is there a program for my children?

Is there a program for my teenager?

Is there a program for my Toddler?

Is there a teen program onboard?

Is there babysitting on board?

 

 

Carnival Casino "Ocean Players Club"

Is there a Casino onboard?

 

 

Carnival Weddings

Are flowers/photography included in the wedding packages?

Can I get married on board?

How can I book a wedding?

How many guests can I invite to my wedding?

What about check in for my wedding day?

What are the restrictions/policies for weddings on board?

What is the cancellation policy for weddings on board?

Will Carnival arrange my pre-cruise travel arrangements for my wedding?

 

 

Cruise Ship Terminals - Parking/ Directions

Ho Do I Get to the Port of New York?

How Do I Get to Port Canaveral?

How Do I Get to Port Everglades?

How Do I Get to the Long Beach Cruise Terminal?

How Do I Get to the Port of Baltimore?

How do I get to the Port of Charleston?

How Do I Get to the Port of Galveston?

How Do I Get to the Port of Jacksonville?

How Do I Get to the Port of Miami?

How do I get to the Port of Mobile?

How Do I Get to the Port of New Orleans?

How do I get to the Port of Norfolk?

How Do I get to the Port of San Diego?

How Do I Get to the Port of San Juan?

How Do I Get to the Port of Tampa?

 

 

Dining Options and Seating Assignments

Can I get ice cream and frozen yogurt onboard?

Can I get Pizza on the ship?

Can I get sushi while onboard?

Can I make reservations in the Dining Room?

Can I View a Sample Breakfast Menu Online?

Can I View A Sample Dinner Menu Online?

Can I View a Sample Luncheon Menu Online?

Can Special Diets be Accommodated?

Do You Offer A Children's Menu?

How many formal nights are there?

Is there assigned seating in the dining room?

Is there room service?

What is the Nouveau Supper Club?

 

 

Dress Attire

Is there a dress code for the dining room?

What should I pack?

 

 

Duty-Free Allowance

What is Our Duty Free Allowance ?

 

 

Embarkation Procedures

How does the Embarkation Process Work?

 

 

Gratuities/Tips

What is the tipping policy onboard?

 

 

Hurricanes

What about hurricanes?

 

 

In-Cabin Features

Are there bathrobes in the staterooms?

Are there electrical outlets in the staterooms?

Are there minibars in the staterooms?

Can I purchase beach towels on board?

Do I need to pack my Hair Dryer?

Do the doors between balconies open so guests can make one large balcony?

Is there a safe in each stateroom?

Is there a TV in my stateroom?

What amenities are in my stateroom?

 

 

Laundry Services

Are there Laundry Services available on board?

Can I wash my clothes while on board?

 

 

Medical Services

Is There a Doctor on board?

 

 

Onboard Rentals

What can I rent on board?

 

 

Paradise Non-Smoking Policy

What is the Non-Smoking Policy on the Paradise?

 

 

Past Guest

How can I access my past guest number?

Why am I seeing the message "Number associated with another user" when I try to access my past guest number?

 

 

Photographic Experiences

How much are photos on board?

 

 

Religious Services

Are there religious services on board?

 

 

Security

Are There Restrictions on What We Can Bring Aboard?

Have security measures increased?

Is There Security on board?

What is the A-Pass Security System?

 

 

Shore-to-Ship Communication

Can I access the internet while on board?

Can I call home while on board?

Can I mail postcards while on board?

Can I receive phone calls onboard?

 

 

Skipper's Club Program

SKIPPERS CLUB (SM)

 

 

Spa Carnival

Can I Get My Hair Done For Formal Night?

How Do I make a Reservation for a Massage?

 

 

Special Occasion Celebrations

Do You Do Anything Special For Special Occasions?

 

 

Visitor's Policy

 

Thanks again for your response. :)

 

Bill

[newcruiser452]

I have always receiced a response back from Carnival in 24 to 48 hours with the information I need.

[kajsb]

This info from the Carnival website might help you. My next cruise is booked through Costco and they have an earlier deadline than Carnival for the final payment. My guess is that it gives them time to complete their processing and forward the info to Carnival. Maybe that's why your T.A. has an earlier date.

 

DAYS PRIOR TO CANCELLATION DEPARTURE DATE CHARGE (per guest) CANCELLATION CHARGE

 

2 & 3 DAY Up to 61 days $50 (non-refundable)

 

CRUISES -TO NOWHERE 60 to 30 days 25% of Total Fare* 29 to 8 days 50% of Total Fare* 7 days or less No Refund

 

3, 4 & 5 DAY CRUISES Up to 61 days None 60 to 30 days Deposit 29 to 8 days 50% of Total Fare* 7 days or less No Refund

 

6, 7 & 8 DAY CRUISES Up to 71 days None 70 to 30 days Deposit 29 to 8 days 50% of Total Fare* 7 days or less No Refund

 

ALASKA CRUISES Up to 76 days None CRUISE TOURS 75 to 46 days Deposit AND 10 DAY 45 to 15 days 50% of Total Fare* OR LONGER CRUISES 14 days or less No Refund

[S.S.Oceanlover]

Kathy,

 

Thank you for the information you posted. I found it very helpful.

 

I understand your initial point about wanting the money a little earlier in some cases and have encountered that with a few of our cruises we had previously booked.

 

It turned out that it was a computer glitch in my travel agencies computer system. I was on the phone yesterday with them and finally got it straightened out. :)

 

Bill

[StefanieMS]

SS Oceanlover you are not alone. I have received the same email response for three seperate questions. I was so frustrated that I sent them a letter asking if they respond to emails. Funny, I never received a response to the letter either. I hope I never have a serious problem with them.:mad:

 

 

Stefanie

[Snowball]

Bill - this is from my Carnival Brochure under the Deposit and Payment section:

 

Cruises-To-Nowhere - $50 per guest (non-refundable), balance payable no later than 60 days prior to departure date.

[S.S.Oceanlover]

Thanks Deb.

I don't have a carnival brochure anymore. :( It got so ratty I had to throw it out.

Another depressing weekend with no cruises booked. ;)

 

Bill

[Snowball]

Maybe you need to order a new brochure from Carnival's website. You may see something on there that will entice you to book a cruise for next year.

[kapcruiser]

I email carnival about a menu and they sent it to me within 2-3 days. very impressed.