Royal Caribbean Called Me

[Mark_K]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Ocean Boy:
One can quote all the numbers they want. Non of us has any idea what sort of agreement RCI has with Johnny Rocket's to have them aboard. I do know this, I am quite sure that the five Voyager JR's must be the only ones that don't have to pay at least minimum wage.

I am also quite sure that whatever the cost is it was figured into the fare schedule for the ships. It certainly was when I BOOKED my cruise though is won't be when I TAKE my cruise. And the price of the cruise sure didn't drop when they factored out JR's.<HR></BLOCKQUOTE>How do you know whether a charge for Johnny Rocket's was calculated into the price of your cruise?

When you booked did RCI tell you JR would be free or did you just assume it would be because it had been?

It seems to me that all RCI ever promised people was that most food, some drinks, and most entertainment would be included.

----------------------------------------------------------

"Nothing so needs reforming as other people's habits" Mark Twain

"Nothing so needs reforming as other people's formal night attire, poolside attire, child rearing practices, walk-talkie usage, chair hogging, seat saving, line cutting ..." Mark_K

[Ocean Boy]

Mark_K...

As I mentioned above, RCI was telling me there was no charge for JR's even after they already started charging. Since they TOLD me there was no charge I would have to say that I did not assume anything just on past experience.

[This message was edited by Ocean Boy on 04-14-04 at 08:59 AM.]

[OceanCruise]

The RC website still states that Johnny Rockets is free. That is false advertising.

[Ocean Boy]

And here is the link to the Johnny Rocket's info on the RCI web site...

[url="http://www.royalcaribbean.com/findacruise/experiencetypes/experiencetype/experience/home.do;jsessionid=0000-4BzKGfK3tqtYN0pN0j-5ki:v2mocbr0?br=R&exCode=26&shipCode=MA"]RCI-Johnny Rocket's[/url]

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by OceanCruise:
The RC website still states that Johnny Rockets is free. That is false advertising.<HR></BLOCKQUOTE>

Then you have grounds for a lawsuit! Enjoy! I wish you well.

I have been thinking that a class action lawsuit would be your answer then after the lawyers picked make a few million bucks, I will get a coupon like I did a few years ago for port taxes that we were all overcharged for for $15 or in this case since we are talking about a hamburger and fries a $1.99 off on a future cruise. I can't wait. I wish you luck. [img]http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif[/img]

jc

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Ocean Boy:
And here is the link to the Johnny Rocket's info on the RCI web site...

[url="http://www.royalcaribbean.com/findacruise/experiencetypes/experiencetype/experience/home.do;jsessionid=0000-4BzKGfK3tqtYN0pN0j-5ki:v2mocbr0?br=R&exCode=26&shipCode=MA<HR></BLOCKQUOTE>"]http://www.royalcaribbean.com/findacruise/experiencetypes/experiencetype/experience/home.do;jsessionid=0000-4BzKGfK3tqtYN0pN0j-5ki:v2mocbr0?br=R&exCode=26&shipCode=MA<HR></BLOCKQUOTE>[/url]

Then from the legal information section at the bottom of that link here is a tiny quote.

"Disclaimers
The Company has used reasonable efforts in collecting, preparing and providing quality information and material, but does not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained in or linked to this website or any other Company website. Users of information from this website or any other Company website or links do so at their own risk. We assume no liability or responsibility for any errors or omissions in the content of any Company website. While the Company may make changes to the information in any Company website or to any Company service or product at any time without notice, the Company makes no commitment to update the information on a Company website. "

here is the complete link

[url="http://www.royalcaribbean.com/legal.do;jsessionid=0000-4BzKGfK3tqtYN0pN0j-5ki:v2mocbr0"]http://www.royalcaribbean.com/legal.do;jsessionid=0000-4BzKGfK3tqtYN0pN0j-5ki:v2mocbr0[/url]

jc

Keep fighting the fight, Power to the people... yadda yadda yadda.... [img]http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif[/img]

[pattiemax]

Bob,
Can you please tell SayHeyRenee if there is an in room safe on the Majesty??/ Poor thing can't get a straight answer anywhere! Thanks,
Pattie

Enchantment of the Sea May1,2004

[OceanCruise]

xpcdoojk, thanks for the disclaimer info. This is fairly standard for a company in order to cover their a**, just like all the fine print on the cruise ticket. They seem to have no trouble updating and increasing their cruise fares on the web in a timell manner however!

[Ocean Boy]

Did I say anything about legal issues here? You continually imply that people said things that they did not. It is you that brought up the subject of lawsuit. We have already discussed the "contract" and how the cruise lines have all the rights.

Disclaimers aside, if you cannot at least admit that a company has an obligation to pass on correct information to its customers through web sites, customer service, etc., then you are just as much polarized to one side of this issue as others are to the other side.

It is wonderful that you feel RCI can do no wrong. You are truly a CEO's dream.

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by OceanCruise:
xpcdoojk, thanks for the disclaimer info. This is fairly standard for a company in order to cover their a**, just like all the fine print on the cruise ticket. They seem to have no trouble updating and increasing their cruise fares on the web in a timell manner however!<HR></BLOCKQUOTE>

Well, I am sure that the priorities for them are to sell cruises, not to update all the legalize and description stuff. That is their primary business selling cruise vacations, and JRs is really a very tiny portion of the operation, basically insignificant, when you look at it, unless you read this website.

jc

[OceanCruise]

It is not just the JR fee they don't mention. For example, If you click on the individual links to Ben and Jerry's and various exercise classes, NO charge is mentioned. However, if you click the link to Portofonos it does state the charge.

[Chicagomom]

[QUOTE]Originally posted by Ocean Boy:
xpcdoojk...

BTW, I don't think I attack RCI which you described as tedious. But do you think that your constant defense is any less tedious?

AMEN!!!!!! [img]http://messages.cruisecritic.com/infopop/emoticons/icon_cool.gif[/img]

[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=e9967a&cdt=2004;10;30;17;00;00&timezone=GMT-0500[/img]
'til Enchantment of the Seas cruise!!!

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Ocean Boy:
Did I say anything about legal issues here? You continually imply that people said things that they did not. We have already discussed the "contract" and how the cruise lines have all the rights.

Disclaimers aside, if you cannot at least admit that a company has an obligation to pass on correct information to its customers through web sites, customer service, etc., then you are just as much polarized to one side of this issue as others are to the other side.

It is wonderful that you feel RCI can do no wrong. You are truly a CEO's dream.<HR></BLOCKQUOTE>

Whatever....

Isn't the JRs fiasco officially deemed a test? Therefore after the test they may at that point change the website....

I think companies do a lot of things wrong. I would manage the company much differently than they do, I am sure. I can disagree with them without feeling the need to attack them in public. I will if they don't provide the product I want choose to spend my money elsewhere. I have cruised 4 times with RCI, I am not even considering them for my next cruise. Not because of JRs, but because they don't offer an itinerary that I want to cruise. Their competitors do, therefore, I will cruise on one of their competitors.

jc

[Mark_K]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Ocean Boy:
Mark_K...

As I mentioned above, RCI was telling me there was no charge for JR's even after they already started charging. Since they TOLD me there was no charge I would have to say that I did not assume anything just on past experience.

[This message was edited by Ocean Boy on 04-14-04 at 08:59 AM.]<HR></BLOCKQUOTE>Do you have it in writing, or even the date/time and name of the CSR who told you? If so, you may have a case (of course, per the terms & conditions you have to go to Miami to press the case).

----------------------------------------------------------

"Nothing so needs reforming as other people's habits" Mark Twain

"Nothing so needs reforming as other people's formal night attire, poolside attire, child rearing practices, walk-talkie usage, chair hogging, seat saving, line cutting ..." Mark_K

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Chicagomom:
[QUOTE]Originally posted by Ocean Boy:
xpcdoojk...

BTW, I don't think I attack RCI which you described as tedious. But do you think that your constant defense is any less tedious?

AMEN!!!!!! [img]http://messages.cruisecritic.com/infopop/emoticons/icon_cool.gif[/img]

<HR></BLOCKQUOTE>

I am willing to stop... at any time. I refuse to willingly let false statements or hateful statements stand without a counter view. I think balance is important, you don't have to read my posts, skip them if you see them because you know my opinion, but for the new people to paraphrase Mel, I am going to make sure that a counterpoint to his arguements is made for the new viewers and members. His crusade has become my crusade....

jc

[Ocean Boy]

pattiemax...

Imagine this senario. Some customer service rep takes it upon him/her self to call the purser's desk on Majesty and say I need to answer this question. When there is time a runner goes down and checks the cabin for a safe. The purser gives the answer to the CS rep who gives the answer to the customer.

A little out of the way? Definitely. But think about how impressed one customer just became with RCI for caring enough to do that.

[Ocean Boy]

Mark_K...

Please, if you mean case as in legal you are letting someone else's post side track you. I guess that was what you meant since you mentioned going to Miami and, as I stated, I have read the contract so I know what you are eluding to.

If you mean case as in they past on false info to me, no I don't have that one in writing. Nor do I have any need for it. I do, however, have a later e-mail, where they finally admitted to the charge, stating that this would be a two week test and the sailings of Mariner and Navigator that it applied to.

[RiverRev]

I can't believe I'm responding to this...

Port change - NYC to Bayonne, NJ. Distance 10 miles max. More convenient to EWR, JFK, and LGA AND NJ is giving them a tax break for helping to refurbish the marine terminal. Not to mention the tax benefit to crew members (the crew must pay the NYC and NY state Income tax for the day they are in port.

Prices go up - My morning coffee at WaWa (the local convenience store) went up .05 and will go up more in the near future because of the cost of oil. JC is right in his economics lesson except that he forgot that the resort industry often "gates" below cost and makes its profit on extras like drinks and trinkets. Have you been to DisneyWorld or Six Flags lately?

JR's - the soda card works for plain sodas. It's the flavored cokes that will set you back. I don't know what to think of the additional $3.99. I thought the quality of the food was overstated. A good work around would be a take-out window for the teens of "Fuel" to take the food back into their exclusive club and that would leave more dining space for families and such.

The juice change - a real dead horse is ONLY for outside of the Windjammer and I can see how the CS would be confused about that if the question is not clear (i.e. "Is there a charge for juice?" answer: Well of course there is a charge for juice and always has been from any bar or non-buffet/dinner venue.")

Labadee - I enjoyed the venue but this is not the issue. RCL would probably prefer another port over another sea day. However, Voyager class ships are not the average ship. There is so much to do onboard that there is no need to ever get off. Addiitonally, while RCL has made efforts to replace the Haiti port it is impossible for a CS to give any guarrantees regarding future ports of call. If he had we would see postings about how you missed a port or had it changed at the last minute. There is no winning response here.

Finally, having once worked customer service lets give these people some slack. I'm sure they attempt to stay current and try to answer our quesitons the best that they can, but I also know that we do not always ask what we mean, nor are we always going to hear what we want to hear. These folks eat a lot of Rolaids and grow up to hate people.

...and I can't image them not having safes onboard any of their ships.

They will soar on wings like eagles; they will run and not grow weary, they will walk and not be faint.

Navigator Of The Seas 1/04

[skiiergirl]

Oceanboy....That would be excellent customer service for RCI to do that. BUT I do not know of any company these days that is willing/able to provide that type of customer service. I agree RCI customer service s/b able to answer these type questions. I also believe that RCI customer service s/b better trained, more friendly, and more capable of actually giving true, honest, correct answers. But, yes, at the same time I am still an RCI "cheerleader"....as I have never sailed anyone else to compare. However, for the poster that needs to know about the safe in the room....he/she could start a thread here and ask someone that has recently been on that ship or that is going soon. I have obtained tons of super information here within the last year. I find my cc buddies here (those I agree with and those I don't on various topics) are able to provide me with tons of valuable information. Either start a new thread here or go over to the meet and mingle area and find a thread for that ship that is sailing soon and ask someone there to find out and get back with the poster. That is what I value about this site....the ability to share information and learn new things. No, I don't always agree with everything everyone says. Yes, I think some of the topics are stupid and get out of hand. However, in both cases I value this site very much. I appreciate everyone sharing their knowledge & experience with all of us. I am a seasoned cruiser (RCI only) but am still able to learn from other people's experiences.

[OceanCruise]

RiverRev, I was extremely clear in my questions to the corporate customer service rep. In fact they were the same questions I requested an answer to in my letter regarding the VOYAGER if one did NOT purchase a soda/juice card. My questions were:
1)Is juice free at breakfast in the buffet or dining room? CRS answer-"NO"
2)What beverages are free without a soda card at breakfast? answer- regular water, coffee, tea, milk. At one point He also mentioned iced tea and lemonade were free but I don't think this was for breakfast
3)Is there a charge for juice with room service breakfast CRS response "YES"
4)Is there a charge for Johnny Rockets- "YES"
During phone conversation I also asked
Would you give a free coupon to customers who had booked before the charge answer "NO, only C&A members get a free coupon."
5) If one had a soda card, can this be used at Johnny Rockets? CSR answer- No- you can't use soda card there and soda and shakes are charged in addition to the $3.95 service fee.
I do believe my questions were very clear as were the answers I was given.

[Ocean Boy]

skiiergirl...

I agree with everything that you said. I've been on these boards since 2002. This site is priceless. That is why I am still here. I've learned a lot and shared a lot. My Bermuda cruise was three years ago and I still check that board regularly to see if I can help anyone out.

And if you want to read my review of my Explorer cruise you would find that I, too, am a very big RCI cheerleader. I know my "safe" senario was over what would be expected from CS. But just imagine the good will it would produce.

[xpcdoojk]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by RiverRev:
I can't believe I'm responding to this...


Prices go up - My morning coffee at WaWa (the local convenience store) went up .05 and will go up more in the near future because of the cost of oil. JC is right in his economics lesson except that he forgot that the resort industry often "gates" below cost and makes its profit on extras like drinks and trinkets. Have you been to DisneyWorld or Six Flags lately?

<HR></BLOCKQUOTE>

Hi RiverRev

I don't see you around much these days. You are always a great source of quiet reflection!

You know how us economists are Rev, we simplify, and oversimplify to make the point clearer. I assumed in my example that the dollar amounts were the totals of all revenues. There is no doubt that they make moneys from various places on board the ship, which is why this entire neverending topic is unbelieveable to me. IE the casino, shore excursions, photographs, bingo, pre and post hotel stays, transfers, massages, hair and makeup, fitness classes, the list goes on and on, but this really destroys the whole a cruise is an all inclusive vacation arguement, but I will never convince the diehards of that. Of course, I won't shut up either just to give them free run! [img]http://messages.cruisecritic.com/infopop/emoticons/icon_biggrin.gif[/img] [img]http://messages.cruisecritic.com/infopop/emoticons/icon_biggrin.gif[/img]

Again, RiverRev good to hear from you!

jc

[GinaDucey]

Would some now agree that this topic is getting silly? Bottom line - if you compare a land based vacation with a cruise vacation ( and I mean apples for apples) - land based - you have to pay for everything ....juice included each and every time you want juice. Entertainment cost per show, casino etc that you may choose to partake in. Etc.... Now on a cruise you have the option to stick with the things that are all included and not charged for - it is your choice!

I am about to make a rude comment here and I know I will get flamed - but if you have to count your pennies so tight that you get upset for every single charge or little extra fee - then maybe you should reconsider your vacation options.

Fantasy 11/91
Ecstasy 1/98
Fascination 11/99
Paradise 2/00
Imagination 4/02
Ecstasy 5/03
Paradise 10/03
Sovereign of the Seas 4/04


[img]http://escati.linkopp.net/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=da70d6&cdt=2004;4;30;17;0;00&timezone=GMT-0500[/img]
Till we leave on the Sovereign

[OceanCruise]

If you bought a happy meal from McDonald's and now it did not include the toy but you could buy the toy for an extra 99 cents, don't you think people would be upset? After all, they kept the Happy Meal price the same so you still get to eat. It is the same principle with all the surcharges.It is not that people couldn't afford the extra money, it is the PRINCIPLE.

[xpcdoojk]

OC

Don't you believe that McDonald's would have the right to charge for the toy? I mean it is their business and they can run it how they want. If you don't like McDonald's new policy you can eat at Burger King................

just like you are not going to cruise RCI....

By the way if you were standing in front of McDonald's holding up a sign saying that they were unfair, I would think you were........ [img]http://messages.cruisecritic.com/infopop/emoticons/icon_rolleyes.gif[/img]


jc