Yes. We were on the Marina. The cruise before and after had very strict protocols due to Noro. No self service. Spray on the walls to prevent spread. Well cooked meats.
I was a Regent loyalist for many years. I think the Crystal Product is definitely a step above. No, the ships are not as sparkly but the service, food, entertainment and activities and a huge step above.
We were "bumped" from a Sydney to Auckland cruise as described in the quote. We got all our money back and a cruise credit of $10,000. We figured we'd book the same cruise the next year but the fare more than doubled. Our original cruise was on the Navigator and the next year it was offered on the Voyager. We took a nice "free" cruise in the Med and booked a Tauck Tour of Australia.
One a cruise that had a grand chocolate buffet, the chef spent days making something special. It had a sign on it to please not touch it. Well, of course someone broke off a piece and the chef was in tears.