leck57

I also thought the refrigerators never worked that well and always fiddled with the dial to get maximum cooling. That is until I read on a thread here to leave the wooden cabinet door open a little to improve ventilation. Last two cruises I've done that and the refrigerator works normally and keeps my beer nice and cold.

I'm on a PC using Chrome and it's happening time and time again.

I mentioned in my opening post that it seems we will not have enough numbers to plan a Meet and Greet through Princess. Thanks for your suggestion about asking through Princess anyway. I'll pass that on to our Roll Call organiser. I'm sure we can find a place on such a large ship for a gathering of about 20 people and we know that any scheduled event would get priority.

Princess recently cancelled an excursion that I had booked (they didn't advise me but that's another story) and the money was refunded back to my card in about 5 business days. If it was refunded as OBC I don't think you'll see that on your folio until you are on board. That happened to me a few years ago. A recent cruise I was on also had a cancelled excursion (again not advised but for another day) which I found out about when I boarded and it was refunded as OBC. On the positive side that OBC is refundable so you'll get it back if you don't use it. When you board I would go to the Excursion Desk and confirm the excursion you don't want to do shows your cancellation and confirm the refund has been made. That's what I did with my recent cancellation. It is much better to sort this out with a face to face as they can see the looks of impatience etc come across your face. As many have said, phone calls are not worth the paper they are written on.

How many booking numbers do you have?

100%. Last time I spoke to them I had my Cruise Personalizer open and kept refreshing every time they said that something had been fixed. I didn't let them hang up until I'd stalled them long enough to quickly check nothing else had been changed.

We (I'm in Australia) still get it. I think it's every quarter and the last one was January I think. In addition to the mailed copy, I receive an email from Princess with the exact version in an online format. So I assume they are still sending it.

The key words in the picture are "up to" which means the supposed discount can be almost nothing. I received a similar email a few weeks back and when I compared the prices of the "deal" to what I had fairly recently booked, not one excursion was cheaper. Like most Princess, and other cruise line sales, nothing to see here.

I think I'll just avoid Sun Princess.

I've had the same problems dealing with untrained useless staff in the Philippines Call Centre. This arrangement is doing untold harm to the Princess brand and all we can do to hopefully improve things is either vote with our feet or contact this bloke. I have. By all means have a hissy fit on here but I think it's also important to follow it up. Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com

Your story horrifies me and I'm certain you did anything wrong. How a cruise booking can just be cancelled without advice to the customer is beyond belief. In my case, I check the Personalizer every few days so if any of my cruises just disappeared I'd see it fairly quickly. My minor, compared to yours, cancellation story is I recently had a shore excursion cancelled with no advice. When I just noticed I spoke to the Phillipines and although the staff there were friendly, the shore excursions are now full. I can accept things change but being told, I would expect should be routine. Pleased you sorted out most of the mess and that too many years haven't been taken off your life. Not the lead in you want to a relaxing holiday.

Arriving in Santorini on a smaller ship may not be any benefit if there are also a number of the Mega Monstrosities there the same day. The number of people there will still be high.

I'm sure they do. Not that I ever want to go through it but if an emergency occurred at say around lunch time on a nice day when basically no one is in their cabin it would be quite a commotion if people had to go to their cabin to get a life jacket. People running everywhere, being held up by scooters, walking frames being shattered, people insisting on getting an elevator despite having to go one set of stairs, people trying to get the App to work to see where their companions are, etc. It would be pandemonium.

It was a RIB tour in Skjolden. There are about 8-9 times for the day and most had vacancies when I booked but when they cut my tour out, all had been booked. I can accept that things happen and I'm just unlucky that it was my time slot that was cancelled. What I don't accept is that I found out by just randomly checking my Personalizer and noticed it was listed anymore. No email or any other communication from Princess at all. I also did a cruise in Feb and when I got to my cabin I only had excursion tickets for one of my excursions. I went to the excursion desk and said I hadn't received one excursion ticket and the guy there said it had been cancelled some time ago. Again, no prior advice about the cancellation. I was already on board and any decent alternative was booked out. Frankly, this isn't good enough for either instance.

So, if I'm up on the pool deck and hell breaks loose and we get told to report to your muster station, I could just head to my cabin to pick up a few things? Doesn't seem right to me, but I'll take your word for it as I can't remember what was in the safety video. I'll check in July.