Pre covid and not in a suite but I was able to put myself back in the guarantee pool after I was assigned a cabin not to my liking. My Celebrity personal vacation planner did this for me. Again, a few years back so may not be relative.
How awful! I was planning on spending some time in the Spa while on the Zuiderdam in November, but now I will not. It is very frustrating that HAL is doing nothing for her. I find it very hard to believe they are unable to do anything!