Had a 6 night cruise cancelled and submitted request for 16 night TA. Waited 8 days and then called. After a relatively short 10 minute hold, spoke to a rep who contacted the department handling the requests. Within 5 minutes he confirmed the new itinerary. Additional 600 bar tab and 600 sailor loot included. I'm a happy camper. This is my VV experience and they handled it extremely well.