majortom10

Have already done that and waited nearly an hour for an answer. Hung up rang the same number but pushed the option to book a new cruise and was answered in 1 minute 34 seconds. There is a surprise. Was lucky enough to be speaking to somebody who had an awful attitude, very rude and wasn't interested and said it was my credit card company fault and nothing to do with P&O. Then she politely said (NOT) there is nothing more I can say with regards to this matter and hung up. Awful customer service and P&O are very near to the bottom of the barrel in how they treat their customers. Certainly think they should look at attitude of some of the staff they are employing. But no doubt if you pay peanuts you get monkeys.

Returned from cruise on Arvia on 28th April and my final bill received on last day was correct. This was charged correctly to my credit card. Suddenly on 4th May a £60 amount has been charged to my account and no idea what for.

Isnt a scam and P&O are famous for being slow at updating their website.

Surprisingly the disembarkation on Arvia on 28th April was shambolic. Late arrival didn't help due to medical emergency and strong head winds across BoB. One thing clearly stated on letter sent to your cabin is that you are expected to vacate cabin by 8am. Your dedicated departure lounge time is given but you cannot go there until 10 minutes prior to stated time. So where do you go for what could be 90+ minutes. People were wandering around aimlessly, sitting on floors in corridors and on stairs so blocking stairway. Spoke to officer at my departure lounge and was not interested at all. When asked where we were supposed to go she said it was not her problem and just shrugged her shoulders with a don't care attitude. I have written to P&O a out this issue which is an H&S issue but had auto reply saying received but not yet had a response.

The one positive For the time being how long a period will it be before it is spread across the fleet.

In a word NO

Always have an open mind but have no interest in paying extra supplements and not liking Hake doesn't leave a lot of options. Does not matter how open mind you have if you don't like something you don't like it.

As previous thought and said "if it is not broken do not try and fix it" and Cunard and Mr Roux have certainly done that and IMO the .emu is a awful and will not attract me to frequent it in July. Pity as always loved fish and chips, curry and ploughman's in its original form. So it's a big NO from me.

We embarked Arvia on 14th April and are Caribbean and we had a boarding time of midday.

2 menus on At is last week the one we chose was excellent and very good value at £17-50pp.

Predictive text I am afraid. 😁

Yes it was a lot better than when we went on Arvia last September.

We disembarked this morning off Arvia and as we were walking across to CPS car park noticed a queue outside of terminal waiting to embark and there was also a queue of cats waiting to be checked in by CPS. The time was 1010am and you can understand P&O making strict rules about boarding when people are arriving this early. To be honest cannot understand the logic of people arriving that early or the benefit. Having said that seeing the queue at 1645pm of people waiting outside MDR last week for a restaurant that doesn't open until 1730pm beggars belief.

Yes same thing happened to us with Nationwide was very impressed. Will be interesting to see how things will be different when Aviva take over travel insurance.

Sorry have not responded but had no internet onboard only in ports. No great deal just £100 per cabin and free parking for a 14nt Medical Cruise on Arvia. Think you get more OBC if you don't have parking and deposit was £100pp.